NORTH EAST EXCHANGE TEAM SAN FRANCISCO
880 LOMBARD STREET, SAN FRANCISCO, CA 94133 www.nextvillagesf.org

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Organizations Filed Purposes: NEXT Village SF is a neighborhood nonprofit providing services and support to seniors that empower members to continue to live in their own homes as they age. Through regular get-togethers, local field trips, educational talks, assistance with transportation, errands and in-home service, and more, our volunteers, members and staff work together to build a sense of community that will enrich, enhance and nourish the lives of seniors in our neighborhood. During 2020, due to the COVID pandemic, the form of our services changed. There were no in-home services or transportation of members. Instead, volunteers mainly made regular check in calls to members, shopped for groceries and prescriptions for members and delivered them, as well as delivering meals to members. All educational, informative and social activities were done on Zoom and technical support was done by phone.

NEXT Village SF is a neighborhood nonprofit providing services, support, and educational and social activities that empower members to live more independent and enriched lives in their own homes as they age.

Our programs during 2020 were largely determined by COVID. Normal programming ended in March 2020. Our programs can be divided into our District 2 University and our Village program. Our Village program during 2020, can in turn be divided into Direct services to clients, and educational, cultural and social activities, and then general other program costs. The largest of these programs during 2020, by expense, is our District 2 University (D2U) program. D2U is a new program funded by the San Francisco Department of Disability and Aging Services (DAS). It was funded after a study revealed that the District 2 Supervisorial District in San Francisco had among the lowest number of social and educational services per senior population of all the districts in San Francisco. Therefore, our mission for this program is to provide educational, cultural and and social activities for the seniors in District 2. Programs were to take place at venues within the district to make it easy for people to attend and to encourage contact and socialization among neighbors. Since the program started during the COVID pandemic, we had to adapt and change our plans. All of our programs in 2020 were on Zoom. The cultural and educational activities incorporated social opportunities where possible. An Advisory Committee of District 2 residents advises our staff on program ideas. Weekly programs included a Women's Conversation group and an Italian Conversation Group. Monthly programs include an Armchair Travel meeting where the speaker talks about and shows pictures from trips s/he's taken all over the world. A Stress Busters workshop is offered 2ce a month. Recreation meetings include chess lessons and an improvisation class. Examples of education and cultural meetings include financial planning, COVID information meetings, live concerts during COVID, and speakers on the history of aspects of San Francisco. Depending on the topic and type of meeting, attendance at each program can range from 4 or 5 to between 80 and 100. All programs are free of charge and open to all. Based on our contract with SF DAS, we must serve a given number of seniors from District 2. We have exceeded all of the goals in our contract. In 2020, we served 39 unduplicated seniors from District 2 and many of them attended multiple programs on a regular basis. In the 9 months that we operated this program, we provided over 130 events, most about 1 hour long. While our total contract will not cover all of our expenses, we are currently billing and receiving the money for our total expenses. Thus, we will stop receiving payment from DAS before the contract ends on 6/30/21 and will use our private fundraising to fund the program.

During 2020, due to COVID, the largest services for our Village program was our online services. These began in mid March 2020 when CA closed down due to the pandemic. At that time, our staff quickly adapted and our services changed dramatically. All of our educational, cultural and social activities became Zoom activities. Our web site was adapted and continuously updated to reflect this change in services. Staff spent much time on the phone training our members in how to use ZOOM so they would be able to participate in the programs. Our regular monthly programs such as the writing class, the drawing class, the reading group, a Happy Hour, and Lunch with the Bunch, all continued online. New regular programs were added including various exercise programs such as Chair Yoga and Cardio & Strength, technology workshops, fun events like Trivial Pursuit, and social events with themes and using breakout rooms. By the latter part of 2020, in addition to our D2U online programs, the Village program had between 15 to 20 online programs every month. Participants ranged form 4 or 5 to 40 or 50, depending on the program.

Direct Services: In March 2020, due to the onset of the COVID pandemic, our direct services to our members changed dramatically. Given that our members are all seniors and/or persons with disabilities, we were extremely careful to follow COVID guidelines from the State and the SF Health Department very closely. Our staff had been working from home and although we had just rented our first office space in March 2020, staff continued to work from home. Volunteers who had been providing most of the direct services to members, could no longer have contact with members. Services that had been provided in the first 2.5 months in 2020 had to stop. No longer could volunteers transport our seniors to their medical appointments, to shop for groceries or prescriptions, or to run other errands. Nor could they provide transportation to outings or social events. They couldn't enter a senior's home to help with light household tasks, to read to seniors with vision problems or to just be a welcome companion. They could no longer be a walking companion. However our members still had the same needs and now additional ones including a greater risk of loneliness and isolation. We began to be flooded with referrals of new members. Fortunately, we also were flooded with new volunteer applications. Volunteers were paired with members and each member received a first "check in" call shortly after the lock down began, to see how they were doing and assess their needs. This information was passed on to staff who tracked the needs and well being of all our members throughout the pandemic. Some members continued to get regular daily, weekly, monthly or occasional check in calls, based on need or desire. Some volunteers and members developed close relationships over the telephone, much appreciated by the member in this time of enforced isolation. In addition to the check in calls, volunteers began to shop for groceries, prescriptions, and other needs of the members. Deliveries were made to the members doorstep to avoid direct contact and volunteers were required to wear masks. NEXT paired with a local organization, Food Runners, that prepared meals. Our volunteers delivered these meals 3 times each week, to those of our members who needed this service. At holiday times, volunteers wrote cards to members and/or delivered small gift bags provided by NEXT but prepared by the volunteers. We paired with Walgreens pharmacy to provide a flu clinic for members, following all health department guidelines. During 2020, we had 198 active volunteers who delivered a total of 2,064 hours of direct services to our members.

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