UNITED POLICYHOLDERS
381 Bush Street 8th Fl, San Francisco, CA 94104 www.uphelp.org

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Organizations Filed Purposes: United Policyholders (UP) is a 501(c)(3) non-profit organization founded in 1991 that serves as a voice and an information resource for insurance consumers throughout the country. UP helps people make good decisions when buying insurance and filing insurance claims, and works to maintain legal standards that protect policyholders reasonable expectations of coverage.Through a Roadmap to Recovery program, we empower disaster victims, individuals and businesses to secure fair, full and prompt insurance claim settlements. We do this by creating and disseminating free guidance and tools--including a workshop series, a free online claim guidance library, educational videos, a professional help directory, and volunteers and staff who are experts in personal finance, construction and the law.Through a Roadmap to Preparedness program, UP promotes disaster preparedness and insurance literacy through outreach and education in partnership with civic, faith based, business and other non-profit orga

United Policyholders ("UP") is a voice and an information resource for insurance consumers throughout the country. UP helps people make good decisions when buying insurance and filing insurance claims.

ROADMAP TO RECOVERY HIGHLIGHTS 2019 -Educated and assisted over 600,000 consumers on property, auto, health, disability, long-term care, life, title, and commercial insurance matters via phone, email and www.uphelp.org.-Hosted Roadmap to Recovery workshops and provided long term recovery services to help individuals and families whose homes were damaged or destroyed in California wildfires in Butte County, California (Camp Fire), Sonoma and Napa Counties (North Bay Fires, Kincade Fire, Sonoma Flooding), Ventura and Santa Barbara Counties (Thomas Fire), Los Angeles County (Woolsey-Hill Fire, Saddleridge Fire, Tick Fire, Getty Fire), Riverside County (Eagle Fire, Sandalwood Fire, Reche Fire, Wolf Fire, Hill Fire, Water Fire, 46 Fire), Ventura County (Maria Fire, Easy Fire, Woolsey-Hill Fire), San Bernardino County (Hillside Fire).-Conducted trainings for employees of entities and organizations providing Case Management services to individuals and families across the country whose homes were damaged or destroyed by natural disasters.-Distributed free copies of The Disaster Recovery Handbook and Household Inventory Guide and Roadmap to Recovery Organizers to catastrophic loss victims throughout the U.S. -Established and maintained dedicated online help libraries for victims of wildfires throughout California.-Answered questions and processed consumer complaints on the Ask an Expert online forum. The forum is hosted by UP and staffed by expert volunteers that include construction, claim, forensic, and legal professionals as well as people with personal expertise in disaster recovery.-Supported over 596 volunteers that serve through our Team UP volunteer program of previous disaster survivors and professional volunteers that support our programs.-Distributed client help materials to NGO, faith-based, and government agency partners.-Expanded our national Find Professional Help and State-by-State Assistance directories.

ADVOCACY AND ACTION HIGHLIGHTS 2019 -Filed 18 "friend of the court" legal briefs presenting insurance consumers perspectives in appellate courts throughout the 50 states.-Represented policyholders on the Federal Advisory Committee on Insurance, U.S. Treasury.-Addressed audiences at numerous conferences and events on matters that impact insurance consumers. -Provided comments and participated in the Advisory Council to the American Law Institutes Restatement of the Law of Liability Insurance Project.-Collaborated with public officials and firefighting agencies to help homeowners in brush areas maintain affordable insurance.-Represented policyholders in the proceedings of the National Association of Insurance Commissioners.-Submitted support and opposition letters to State and Federal legislators to promote and protect insurance consumer interests in public policy matters. -Updated and continued advancing the Essential Protections for Policyholders project in collaboration with the Center for Risk and Responsibility, Rutgers Law School.-Responded to information and interview requests from media professionals and was referenced as a source in more than 103 digital, print and broadcast media pieces.-Conducted surveys to gather data, disseminated the results.-Provided consumers perspectives at professional conferences of actuaries, regulators, lawmakers and insurance industry representatives.-Demonstrated substantial impact and helped resolve a rate filing challenge on behalf of CA home insurance consumers.-Issued press releases/media advisories and published research reports on a variety of important insurance issues.

ROADMAP TO PREPAREDNESS 2019-Educated homeowners and renters throughout California on home, earthquake and flood insurance and financial preparedness. -Distributed Wise UP: The Savvy Consumers Guide to Buying Insurance. -Conducted preparedness workshops and participated in preparedness fairs throughout California. -Created additional resources to help homeowners who have been dropped by their insurance company.-Distributed home inventory worksheets throughout California and Colorado.-Served as expert presenters at disaster preparedness events throughout the country.-Partnered with faith-based and other non-profit organizations to broadcast preparedness messages and distribute materials and tools.-Expanded resources in the Roadmap to Preparedness section of www.uphelp.org.-Participated in community-ledl and Voluntary Organizations Active in Disaster meetings on the local, state and National level and formed alliances with other organizations.-Worked with vendors of products that improve home safety and increase disaster resilience.-Continued our work helping residents of California Wildland Urban Interface Zones find and maintain insurance on their homes through our Wildfire Risk Reduction and Asset Protection Project (WRAP).-Published print and online newsletters and monthly consumer tips.

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Data for this page was sourced from XML published by IRS (public 990 form dataset) from: https://s3.amazonaws.com/irs-form-990/202023219349308367_public.xml