SAN JOSE DOWNTOWN PROPERTY OWNERS ASSOCIATION
28 N 1ST STREET 10/F NO 1000, SAN JOSE, CA 95113

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Organizations Filed Purposes: TO PROVIDE ENHANCED CLEANING, AMBASSADOR AND IMAGE ENHANCEMENT SERVICES RESULTING IN IMPROVED VITALITY AND INCREASED PROPERTY VALUES IN DOWNTOWN SAN JOSE.

THE ASSOCIATION'S OPERATION COMMENCED ON JANUARY 21, 2008. THE PURPOSE OF THE ASSOCIATION IS TO IMPROVE DOWNTOWN SAN JOSE WITH ENHANCED SERVICES INCLUDING:(A) CLEAN TEAMS THAT WILL SWEEP, SCRUB, POWER WASH SIDEWALKS, REMOVE LITTER AND GRAFFITI, INCREASE THE FREQUENCY OF TRASH REMOVAL AND MAINTENANCE OF PUBLIC SPACES WITHIN DOWNTOWN.THE ENHANCED CLEANING PROGRAM OPERATES SEVEN DAYS A WEEK, COMBINING THE USE OF MECHANIZED EQUIPMENT AND CLEANING BY HAND. SIDEWALK SWEEPING AND PORTERING SERVICES TAKE PLACE FROM 6 A.M. TO 8 P.M. DAILY. PRESSURE WASHING IS DIVIDED INTO FOUR SHIFTS, WHICH COVERS SEVEN DAYS PER WEEK. THE SHIFTS VARY DEPENDING ON THE DAY. THE DISTRICT PROVIDED 8,339 HOURS OF PRESSURE WASHING IN FY 2018-19, WHICH EQUALS APPROXIMATELY 160 HOURS OF PRESSURE WASHING PER WEEK.THE OVERALL CLEANING PROGRAM INCLUDES ENHANCED PBID SERVICES AND "BASELINE" SERVICES. THE CITY HAD BEEN PROVIDING IN THE DISTRICT PRIOR TO THE COMMENCEMENT OF THE PBID. BASELINE SERVICES ACCOUNT FOR 28.8 PERCENT OF THE TOTAL CLEANING BUDGET, WHICH IS EQUIVALENT TO PROVIDING BASIC PORTERING SERVICES MONDAY THROUGH FRIDAY ALONG THE TRANSIT MALL AND REPERTORY PLAZA AND THREE DAYS OF PORTERING IN SOFA AND SAN PEDRO SQUARE. ADDITIONAL PORTERING HOURS THROUGHOUT THE DISTRICT, INCLUDING EVENING AND WEEKENDS, ARE PART OF THE ENHANCED SERVICES PROVIDED BY THE PBID. GROUNDWERX PROVIDES SERVICE TO 104 PUBLIC LITTER CANS (PLC) BY CLOSELY MONITORING THE OVERFLOW. AT A MINIMUM, THE PLCS ARE EMPTIED ONCE A DAY, BUT MANY ARE FREQUENTLY EMPTIED MORE OFTEN. PAN AND BROOM CLEANERS ALSO WIPE DOWN EACH PLC AND PAINT THEM AS NEEDED THROUGHOUT THE YEAR.THE GROUNDWERX CLEANING PROGRAM IS SUPPLEMENTED WITH ADDITIONAL RESOURCES THROUGH ITS PARTNERSHIP WITH DOWNTOWN STREETS TEAM (DST). IN FY 2018-19, THE CITY OF SAN JOSE'S HOUSING DEPARTMENT FUNDED A WORK EXPERIENCE PROGRAM THAT SERVED 67 UNDUPLICATED PARTICIPANTS WHO PROVIDED ADDITIONAL PAN AND BROOM CLEANING WITHIN THE DISTRICT. OF THE 67 UNDUPLICATED DST PARTICIPANTS, 16 GAINED EMPLOYMENT AND FIVE WERE HOUSED THROUGH THIS PROGRAM. GRAFFITI CLEAN UP CONTINUES TO BE ONE OF GROUNDWERX'S PRIMARY SERVICES. GROUNDWERX REMOVES MOST TAGS WITHIN 48 HOURS. OFFENSIVE TAGS ARE PRIORITIZED AND ARE OFTEN ABATED WITHIN 24 HOURS. IN ADDITION TO GRAFFITI TAGS, GROUNDWERX REMOVES STICKERS AND HANDBILLS THAT ARE ATTACHED TO PUBLIC SPACES AND STREET FIXTURES. A SMALL PORTION OF DISTRICT GRAFFITI IS FORWARDED TO THE CITY CONTRACTOR OR PRIVATE PROPERTY OWNERS.SEE BELOW FOR THE TOTAL OUTPUT FOR VARIOUS COMPONENTS OF THE CLEANING PROGRAM OVER FISCAL YEAR 2018-2019:PAN/BROOM 17,029 HRSPAN/BROOM: DEBRIS REMOVAL 322,725 LBSHOT SPOT CLEANING/CALLS FOR SERVICE 6,371PRESSURE WASHING 8,339 HRSTRASH COLLECTED (TRASH CANS EMPTIED 193,125 LBSGUM REMOVAL 16.5 LBSGRAFFITI CLEANED BY GROUNDWERX 26,954

(B) INFORMATION AND SAFETY AMBASSADORS TO PROVIDE INFORMATION ON DOWNTOWN ACTIVITIES AND ESTABLISHMENTS, PREVENT CRIME AND WORK PRODUCTIVELY WITH SOCIAL SERVICE PROVIDERS.GROUNDWERX AMBASSADORS REINFORCE THE IMAGE OF A FRIENDLY DOWNTOWN BY OFFERING VISIBLE ASSISTANCE TO DOWNTOWN EMPLOYEES, VISITORS AND RESIDENTS. AMBASSADORS PERFORM A VARIETY OF TASKS, SUCH AS PROVIDING INFORMATION TO VISITORS, ESCORTING PEDESTRIANS AND EMPLOYEES TO THEIR VEHICLES (OR OTHER DESTINATIONS IN THE DISTRICT) AND REPORTING GRAFFITI AND OTHER MESSES TO THE APPROPRIATE PARTY. AMBASSADORS ALSO REPORT INSTANCES OF VANDALISM AND PROPERTY DAMAGE TO PROPERTY OWNERS AND WORK WITH LOCAL SOCIAL SERVICE AGENCIES TO PROVIDE REFERRALS. SINCE 2013, THE AMBASSADORS HAVE BEEN CALLED UPON MORE FREQUENTLY TO ASSIST IN GRAFFITI ABATEMENT. THE AMBASSADORS ADDRESS MOST OF THE GRAFFITI IN THE OUTER PORTIONS OF THE DISTRICT, THUS ALLOWING THE CLEAN TEAM TO FOCUS ON THE MORE DENSELY POPULATED DOWNTOWN CORE. THE AMBASSADOR PROGRAM INCORPORATES MOBILE AND FOOT PATROLS SEVEN DAYS A WEEK. AMBASSADORS BEGIN THEIR ROUTES AT 6 A.M. AND PROVIDE SERVICES UNTIL 8 P.M. DURING THE WEEK, WITH EXTENDED HOURS TO 11 P.M. ON WEEKENDS. AMBASSADORS ARE FREQUENTLY THE FIRST POINT OF CONTACT WITH MANY INDIVIDUALS IN DOWNTOWN'S HOMELESS POPULATION. AMBASSADORS ARE TRAINED ON THE NUANCES OF DOWNTOWN SAN JOSE AND CARRY HELPFUL INFORMATION SUCH AS WALKING MAPS, BUS AND LIGHT RAIL SCHEDULES, SPECIAL EVENT FLYERS AND OTHER COLLATERAL. THEY ARE EQUIPPED WITH HANDHELD DEVICES WITH INTERNET ACCESS, WHICH ALLOWS THEM TO ACCESS INFORMATION AT ANY TIME. REPORTING INCIDENTS AND PROPERTY CONDITIONS ARE ALSO MADE EASIER AND MORE EFFECTIVE BY THIS TECHNOLOGY. AMBASSADORS ALSO PLAY AN IMPORTANT ROLE IN IDENTIFYING POTENTIALLY TROUBLESOME SITUATIONS AND CONTACT THE APPROPRIATE AUTHORITIES. SEE BELOW FOR A STATISTICAL SUMMARY OF THE AMBASSADOR PROGRAM FOR FISCAL YEAR 2018-2019. AMBASSADOR HOURS 13,115 HRSDIRECTIONS GIVEN 13,103BUSINESS CONTACTS 608SITTING/LYING (LOITERING) 2,611PERSONAL SAFETY ESCORTS 159BIKE PATROL HOURS 839 HRS

(C) IMAGE ENHANCEMENT AND COSMETIC IMPROVEMENTS TO VISUALLY IMPROVE DOWNTOWN.STREETSCAPE BEAUTIFICATION AND IMAGE ENHANCEMENTS, ALSO REFERRED TO AS STREET LIFE PROJECTS, COMPRISE THE THIRD COMPONENT OF THE CORE PBID SERVICES. THE PBID CONTINUES TO PROVIDE GENERAL MAINTENANCE OF THE PBID'S PREVIOUS INSTALLATIONS. THE STREET LIFE SCOPE INCLUDES BEAUTIFICATION AND ART-BASED ENHANCEMENTS IN THE FORM OF DECORATIVE LIGHTING, URBAN FOREST CANOPY AND UNDERSTORY MAINTENANCE, MURALS, ART CROSSWALKS, AND SMALLER-SCALE CAPITAL PROJECTS. MURAL PROGRAM - DOWNTOWN SAN JOSE SAW NINE NEW MURALS PAINTED FROM JULY 2018 TO JUNE 2019. SJDA SUPPORTED THE POW! WOW! SAN JOSE! DOWNTOWN SAN JOSE MURAL FESTIVAL IN FALL, 2018 THROUGH FUNDING, PROJECT MANAGEMENT, PERMITTING SUPPORT, AND RELATIONSHIP-BUILDING WITH DOWNTOWN COMMUNITY MEMBERS. THE MURALS ARE PAINTED BY A MIX OF LOCAL TO NATIONAL AND INTERNATIONAL ARTISTS. SJDA ALSO SUPPORTED EXHIBITION DISTRICT'S 100 BLOCK MURAL PROJECT THROUGH FUNDING SUPPORT, MARKETING, AND CONNECTIONS TO DOWNTOWN PROPERTY OWNERS. THE 100 BLOCK PROJECT HIRED 100 LOCAL ARTISTS TO PAINT A MOSAIC OF MINI-MURALS IN THE SOFA ARTS DISTRICT AND WAS COMPLETED IN MARCH 2019. SAN PEDRO SQUARED - MOMENT AT SAN PEDRO SQUARED CELEBRATED ITS ONE-YEAR ANNIVERSARY IN MAY 2019. THE PROJECT INVOLVES FOUR MICRO-RETAIL UNITS AND SAN JOSE'S LONGEST PARKLET (100 FEET). THE ENTIRE PROJECT CONVERTED FIVE ON-STREET PARKING AND 12 GARAGE SPACES INTO ACTIVE PLACES FOR PEOPLE.MOMENT TENANTS WERE ACTIVE PARTICIPANTS IN SMALL BUSINESS SATURDAY LAST YEAR, TAKING ADVANTAGE OF THE HOLIDAY PROGRAM (DAY AFTER BLACK FRIDAY) WITH SOME IMPRESSIVE RESULTS, IN SOME CASES MAKING UP TO 20% OF THEIR SALES FOR THE MONTH ON A SINGLE DAY.THE PROJECT ALSO RECEIVED FAVORABLE PRESS COVERAGE IN THE METRO, MERCURY NEWS, SILICON VALLEY BUSINESS JOURNAL, THE REGISTRY, OFFICE OF ECONOMIC DEVELOPMENT NEWSLETTER, CONTENT MAGAZINE, FOOD GAL BLOG, AND MORE. FOUNTAIN ALLEY VISIONING & ACTIVATION SJDA RE-ENLISTED GENSLER, AN INTERNATIONAL DESIGN FIRM WITH AN OFFICE IN DOWNTOWN SAN JOSE, TO LEAD THE PRO-BONO VISIONING WORK FOR FOUNTAIN ALLEY. WITH COLLABORATION FROM ADJACENT PROPERTY OWNERS AND COMMUNITY PARTNERS, THE FIRM DEVELOPED MULTIPLE CONCEPTS THAT AIM TO BRING ART, LIGHT, SHELTER, AND ACTIVATION TO THE SPACE. THE TEAM PLANS TO LEVERAGE THE VISIONING WHEN ADJACENT PROPERTIES BEGIN RELEVANT DEVELOPMENT AND TENANT IMPROVEMENT STAGES. PARTNERING WITH ARTISTS MICHELE GUIEU AND CORINNE OKADA TAKARA AND THE ALLIANCE FOR YOUTH ACHIEVEMENT, THE OCEAN IS CALLING IS AN INTERACTIVE ART AND LIGHT INSTALLATION WHERE ARTISTS AND YOUTH INTERACT WITH THE DOWNTOWN COMMUNITY WITH AN EVENING ACTIVATION SERIES. THOUGH THE ACTIVATION WAS INTENDED TO BE A FOUR-PART SERIES, TWO HAD TO BE CANCELED DUE TO THE CALIFORNIA WILDFIRES THAT GREATLY IMPACTED AIR QUALITY LATE LAST YEAR. SOFA ART CROSSWALKS A COMMUNITY DESIGN PROCESS TO RE-DESIGN THE ART CROSSWALKS IN THE SOFA ARTS DISTRICT OF DOWNTOWN SAN JOSE WAS INITIATED. FOLLOWING A SERIES OF MEETINGS WITH THE SOFA DISTRICT COMMITTEE, ART CROSSWALK SUBCOMMITTEE, PUBLIC "OFFICE HOURS, AND A DESIGN CHARRETTE WITH CITY ENGINEERS, THE DESIGN RECEIVED APPROVAL FROM THE SAN JOSE DEPARTMENT OF TRANSPORTATION AND THE CITY PUBLIC ART COMMITTEE. DOWNTOWN PEDESTRIAN COUNTS PEDESTRIAN COUNTS ARE CONDUCTED EVERY FOUR MONTHS IN APRIL, AUGUST, AND DECEMBER. THE FIRST IN-DEPTH DOWNTOWN SAN JOSE PEDESTRIAN COUNT REPORT WAS PUBLISHED IN SEPTEMBER 2016. THE SECOND WAS PUBLISHED IN DECEMBER 2017. THE THIRD WAS PUBLISHED IN DECEMBER 2018. COUNTS SHOW A DECREASE IN PEDESTRIAN ACTIVITY IN 2017-2018, BUT OVERALL GROWTH IN PEDESTRIAN VOLUMES. THE NEXT REPORT WILL BE COMPLETED IN DECEMBER 2019. REPORTS HAVE BEEN USED BY DOWNTOWN BROKERS, POTENTIAL DOWNTOWN BUSINESSES, AND THE CITY. SINCE THE IMPLEMENTATION OF SERVICES, PROPERTY OWNERS HAVE BEEN SURVEYED ANNUALLY AND THE RESULTS HAVE BEEN OVERWHELMINGLY POSITIVE. THE 2019 PBID MEMBER SURVEY WAS COMPLETED APRIL 2019 AND DOWNTOWN PROPERTY OWNERS CONTINUE THEIR STRONG SUPPORT OF PBID SERVICES. CLEANLINESS MAINTAINED ITS STANDING AS THE HIGHEST DOWNTOWN PRIORITY (90%), FOLLOWED BY HOMELESS SERVICES (85%) AND SECURITY (75.5%) ROUNDING OUT THE TOP THREE PRIORITIES. THECLEANING PROGRAM RECEIVED AN APPROVAL RATING OF 90 PERCENT, WHICH MARKS ITS SEVENTH CONSECUTIVE YEAR WITH A RATING OF 90 PERCENT OR ABOVE.

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