Organizations Filed Purposes:
OUR MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST BY CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST AND ENCOURAGING BEST PRACTICES.
ADVERTISING REVIEW: THIS PROGRAM DATES FROM THE ORIGINS OF THE BBB SYSTEM IN 1912. IT CONSISTS OF THE SYSTEMATIC REVIEW OF ADVERTISING IN THE NORTH TEXAS AREA TO DETERMINE COMPLIANCE WITH THE BBB CODE OF ADVERTISING. THE PURPOSE IS TO PROMOTE TRUST IN ADVERTISING, ENHANCE THE BELIEVABILITY OF ADVERTISING, AND MAINTAIN A LEVEL PLAYING FIELD FOR ALL ADVERTISERS. THE BBB CONTACTS ADVERTISERS ABOUT QUESTIONABLE CLAIMS, SEEKING SUBSTANTIATION OR MODIFICATION OF THE CLAIM IN QUESTION. ALL MEMBERS ARE REQUIRED TO ADHERE TO THE BBB CODE, AND NON-MEMBERS ARE ALSO ASKED TO DO SO. NON-COMPLIANCE IS DETAILED IN THE BBB REPORTS AND RATINGS ARE AFFECTED ADVERSELY. IN 2019, THERE WERE 314 AD REVIEW INVESTIGATIONS.
REPORTING ON COMPANIES' PERFORMANCE: THIS PROGRAM CONSISTS OF PREPARING AND ISSUING REPORTS ON SOME 90,000 AREA COMPANIES' CUSTOMER EXPERIENCE RECORDS. THESE RECORDS CONSIST OF THEIR COMPLAINT-RESOLUTION RECORDS FOR THE LAST THREE YEARS, AND ANY RECORD OF LAW ENFORCEMENT ACTIONS RELATING TO MARKETPLACE ISSUES, AND ADHERENCE TO THE BBB CODE OF ADVERTISING. COMPANIES ARE ISSUED GRADES RANGING FROM A+ TO F, BASED ON ELEMENTS IDENTIFIED IN OUR FILES. THE PURPOSE OF THIS PROGRAM IS TO STEER CONSUMERS TOWARD REPUTABLE FIRMS, AND AWAY FROM FLY-BY-NIGHT AND DISHONEST OPERATIONS. A TOTAL OF 4,497,104 REPORTS WERE ACCESSED BY THE PUBLIC WITHOUT CHARGE IN 2019.
DISPUTE RESOLUTION: THIS PROGRAM IS ENGAGED IN THE CONCILIATION AND ARBITRATION OF COMPLAINTS FILED BY CONSUMERS AGAINST AREA COMPANIES. THE PURPOSE IS TO RESOLVE DIFFERENCES BETWEEN COMPANIES AND THEIR CUSTOMERS IN AN EFFORT TO RESTORE TRUST IN THE MARKETPLACE. WE ACCOMPLISH THAT PURPOSE BY ACCEPTING COMPLAINTS WITHOUT CHARGE, CONTACTING THE COMPANY FOR RESPONSE, INVITING CUSTOMERS' REBUTTALS WHEN WARRANTED, AND CLOSING COMPLAINTS AS RESOLVED, UNRESOLVED, OUT OF SCOPE OR UNPURSUABLE. IN 2019, WE PROCESSED 30,079 COMPLAINTS IN THIS FASHION, WITH A 78.9% RESOLUTION RATE.COLLECTIVELY, THE BBB SYSTEM IS THE LARGEST OUT-OF-COURT DISPUTE RESOLUTION MECHANISM IN THE NATION.
Executives Listed on Filing
Total Salary includes financial earnings, benefits, and all related organization earnings listed on tax filing
| Name | Title | Hours Per Week | Total Salary |
|---|
| Jay Newman | President & CEO | 50 | $313,974 |
| Kris Garcia | VP SALES & DEV. | 40 | $180,898 |
| Brian Reagan | DISTRICT MANAGER | 40 | $168,081 |
| Leo Maloney | DISTRICT MANAGER | 40 | $162,329 |
| Mike Withrow | DISTRICT MANAGER | 40 | $140,225 |
| David Beasley | COO | 40 | $137,639 |
| Mark Southall | Director | 1 | $0 |
| Forrest Smith | Director | 1 | $0 |
| Steve Saunders | Director | 1 | $0 |
| Tami Ruderer | Director | 1 | $0 |
| Randy Schaffner-Thru 32019 | Director | 1 | $0 |
| Daniel Morgan | Director | 1 | $0 |
| Dr Terry Patton-Thru 32019 | Director | 1 | $0 |
| Brandon Littiken | Director | 1 | $0 |
| George Jones-Thru 032019 | Director | 1 | $0 |
| Randy Hyne | Director | 1 | $0 |
| Alan Halliburton | Director | 1 | $0 |
| Robert Hulsey | Director | 1 | $0 |
| Jo Heinz | Director | 1 | $0 |
| Lynn Dutton | Director | 1 | $0 |
| Kelley Gray | Director | 1 | $0 |
| John Ebey-Thru 032019 | Director | 1 | $0 |
| Mark Cullum | Director | 1 | $0 |
| George Lewis | Director | 1 | $0 |
| John Deason | Director | 1 | $0 |
| Darwin Bruce | Director | 1 | $0 |
| Kanish Ali | Director | 1 | $0 |
| David Lopez | Director | 1 | $0 |
Data for this page was sourced from XML published by IRS (
public 990 form dataset) from:
https://s3.amazonaws.com/irs-form-990/202041919349300714_public.xml