FEEDBACK LABS
1110 VERMONT AVE NW NO 500, WASHINGTON, DC 20005 www.feedbacklabs.org

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Organizations Filed Purposes: FEEDBACK LABS' MISSION IS TO HELP CHARITIES USE FEEDBACK TO BECOME MORE RESPONSIVE TO THE CHARITABLE CLASSES THEY SERVE.

SEE PART III, LINE 1.

COMMUNITY AND CONVENING: LABSTORMS/FEEDBACK SUMMIT, BLOG POSTS & MEMBERSHIP: FEEDBACK LABS OFFERS OPPORTUNITIES FOR CHARITIES TO PARTICIPATE IN FEEDBACK LABS' EDUCATIONAL PROGRAMMING, SUCH AS PROBLEM-SOLVING LABSTORMS, ISSUE-SPECIFIC SUMMITS, AND COLLABORATIVE RESEARCH PROJECTS. SUCH EDUCATIONAL EVENTS PROVIDE OPPORTUNITIES FOR THESE ORGANIZATIONS TO JOIN THE FEEDBACK LABS' NETWORK OF ORGANIZATIONS AND INDIVIDUALS INTERESTED IN LEARNING MORE ABOUT FEEDBACK LOOPS AND THEIR POTENTIAL TO IMPROVE CHARITIES. IN ORDER FOR FEEDBACK TO BE THE EXPECTED THING, PEOPLE NEED TO HAVE A COMMUNITY TO SUPPORT THEM IN THEIR EFFORTS, SHARE EXPERIENCES, AND HELP CREATE STANDARDS, INCENTIVES, TOOLS, ETC TOGETHER. THIS PROGRAM AIMS TO MAINTAIN A COMMUNITY WITH SCALABLE AND SYSTEMATIC WAYS TO ENGAGE THROUGH A COHERENT MEMBERSHIP STRUCTURE AND TO PROVIDE MEANINGFUL BENEFITS AND ENGAGEMENTS TO COMMUNITY MEMBERS. WE CONVENE THE ABOVE ORGANIZATIONS AND HUNDREDS MORE IN LARGE MEETINGS (ANNUAL SUMMITS AND CRASH COURSE); AND FREQUENT SMALLER MEETINGS (BI-WEEKLY LABSTORMS).

TOOLS AND TRAINING AND MAINSTREAMING: FEEDBACK QUIZ; FEEDBACK RESOURCES & TOOLKIT; FEEDBACK WEBINARS; CRASH COURSE AND OTHER TRANINGS: FEEDBACK LABS PROMOTES EFFECTIVE FEEDBACK PRACTICES BY ENGAGING A GROWING COMMUNITY IN-PERSON AND THROUGH ONLINE FORUMS TO SUPPORT WIDESPREAD EXPERIMENTATION OF CLOSING FEEDBACK LOOPS. FEEDBACK LABS SUPPORTS PRACTICAL ACTION AND EXPERIMENTATION NEEDED TO FIGURE OUT HOW TO CLOSE THE LOOP BY CONNECTING PRACTITIONER, RESEARCHERS, AND FUNDERS WITH TOOLS, APPROACHES, AND EACH OTHER. IN ORDER FOR FEEDBACK TO BE THE EXPECTED THING, THERE NEED TO BE EASILY ACCESSIBLE RESOURCES TO HELP PEOPLE TO DO FEEDBACK WELL. THIS PROGRAM SEEKS TO UNDERSTAND WHERE THE NEED AND DEMAND IS FOR FEEDBACK-RELATED TOOLS AND TRAININGS, TO CREATE AND CURATE TOOLS AND TRAINING TO MEET THAT DEMAND, AND TO COVER THE COSTS OF THESE ACTIVITIES THROUGH EARNED REVENUE. FEEDBACK LABS FURTHER DRIVES THE FEEDBACK DISCOURSE BY PROVIDING COMMON LANGUAGE AND THEORETICAL GROUNDING FOR FEEDBACK CONCEPTS. WE WORK AT SENIOR LEVELS IN AID AGENCIES, FOUNDATIONS, GOVERNMENTS, AND IMPACT INVESTORS TO ASSIST SENIOR MANAGEMENT TO DEVELOP STRATEGIES AND INCENTIVES FOR THE ADOPTION OF FEEDBACK LOOPS. WE ALSO WORK WITH FOUNDATIONS AND NONPROFITS TO SUPPORT THIS EDUCATIONAL WORK FOR THEIR GRANTEES OR STAFF, UNDER THE PREMISE THAT MORE INDIVIDUALS WITHIN ONE ORGANIZATION OR PROGRAM WHO PRACTICE FEEDBACK WILL SCALE THE IMPACT MORE QUICKLY. FINALLY, WE HOST A FEEDBACK FELLOWS PROGRAM TO HAVE A TAILORED AND SUPPORTED EXPERIENCE IN DEVELOPING AND IMPROVING THEIR FEEDBACK PRACTICE.

INCENTIVES AND FRAMING: COLLABORATIVE RESEARCH; IRRITANTS PROGRAMMING; AND LISTENING FRAMEWORK: SINCE OUR INCEPTION, WE HAVE WORKED WITH MAJOR FOUNDATIONS, AID AGENCIES, GOVERNMENT AGENCIES, AND IMPACT INVESTORS TO FRAME CONCEPTUAL ISSUES AND CARRY OUT RESEARCH RELATED TO FEEDBACK LOOPS. THIS HIGH LEVEL CONCEPTUAL AGENDA SUPPORTED CHARITIES IN TAKING THEIR FIRST STEP TOWARDS NEW FEEDBACK PRACTICES AND BEHAVIORS. THE DEVELOPMENT OF THE NEW PROGRAM "INCENTIVES" BUILT FROM THIS EARLY WORK. IN ORDER FOR FEEDBACK TO BECOME THE EXPECTED THING, IT NEEDS TO BE EASY TO CARRY OUT AND PEOPLE NEED TO BE REWARDED FOR DOING IT WELL. IN THIS PROGRAM, FEEDBACK LABS WORKS WITH EXISTING PLATFORMS, PHILANTHROPIC RATING SYSTEMS, AND OTHERS WORKING ON GOOD PUBLIC PRACTICE TO CREATE REWARDS FOR ORGANIZATIONS WHO ARE CARRYING OUT GOOD FEEDBACK PRACTICE.

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