IHS THE INSTITUTE FOR HUMAN SERVICES INC
546 KAAAHI STREET, HONOLULU, HI 96817 ihshawaii.org

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Organizations Filed Purposes: OUR MISSION, VISION AND APPROACH TO HOMELESSNESS ARE ROOTED IN CORE HAWAIIAN VALUES THAT GUIDE OUR OUTCOMES AND OVERALL IMPACT.

EMERGENCY SHELTER AND FOOD PROGRAMS:DURING THE YEAR, OUR EMERGENCY SHELTER PROGRAM AT SUMNER AND KAAAHI SHELTERS PROVIDED 88,726 BED NIGHTS TO 1,523 UNDUPLICATED GUESTS. THIS CONSISTED OF 836 SINGLE MEN, 332 SINGLE WOMEN, AND 363 FAMILY MEMBERS (102 FAMILIES) (NOTE: 1,531 DUPLICATED PERSONS DUE TO 8 ADULTS BEING SERVED IN BOTH THE FAMILIES AND SINGLE PROGRAMS DURING THE YEAR). WE EXITED 187 SINGLE MEN, AND 84 SINGLE WOMEN, AND 61 FAMILIES INTO TRANSITIONAL OR PERMANENT HOUSING. OUR MEAL PROGRAM SERVED 359,159 MEALS THROUGHOUT THE YEAR TO BOTH SHELTER GUESTS AND PERSONS IN NEED FROM THE COMMUNITY. WE SERVE THREE MEALS PER DAY AT KAAAHI AND SUMNER EMERGENCY SHELTERS AND SPECIALTY SHELTERS, AND BREAKFAST AND DINNER AT HALE MAULIOLA. ALMOST 93% OF OUR FOOD COST WAS DONATED FROM VARIOUS SOURCES. WE ALSO PROVIDED FOOD DROPS ONCE A MONTH TO HELP REPLENISH HOUSEHOLD PANTRIES IN THE COMMUNITY UNTIL TEMPORARY CANCELLATION IN MARCH 2020 DUE TO THE COVID-19 PANDEMIC.THE HALE MAULIOLA HOUSING NAVIGATION CENTER, WHICH OPENED IN NOVEMBER 2015, ENTERED ITS FIFTH YEAR OF SERVICE. IN THE FISCAL YEAR, THE PROJECT SERVED 356 HOMELESS ADULTS FROM SINGLES AND COUPLES HOUSEHOLDS WITH EMERGENCY SHELTER, CASE MANAGEMENT, AND TARGETED HOUSING SERVICES. A TOTAL OF 264 CLIENTS EXITED, WITH 82 (31 %) ENTERING INTO HOUSING PLACEMENTS.IHS CONTINUED TO OPERATE THE THREE EXISTING TUTU BERT'S HOUSE (TBH 1, 2, AND 3) MEDICAL SPECIALTY SHELTERS FOR HOMELESS ADULTS EXITING HOSPITAL. DURING THE FISCAL YEAR, 186 PERSONS WERE SERVED BY THE TBH PROGRAM AND 152 EXITED, WITH 50 (34%) ENTERING INTO HOUSING . A FOURTH LOCATION IS PLANNED TO OPEN IN FY 2021.KALIHI UKA RECOVERY HOUSE (KURH), A SPECIALTY SHELTER FOR HOMELESS ADULTS WITH BEHAVIORAL HEALTH TREATMENT NEEDS, ENTERED ITS FOURTH YEAR OF SERVICE. KURH SERVED 80 CLIENTS, EXITING 69, OF WHOM 29 (42%) EXITED INTO HOUSING.STARTING IN APRIL 2020, IHS WAS CONTRACTED TO OPERATE THE HAWAII STATE DEPARTMENT OF HEALTH'S TEMPORARY QUARANTINE AND ISOLATION CENTER (TQIC) FOR HOMELESS PERSONS TESTING POSITIVE FOR COVID-19 OR AWAITING TEST RESULTS. A TOTAL OF 55 PERSONS WERE SERVED THROUGH JUNE 2020.

HOUSING AND OTHER SUPPORTIVE SERVICES PROGRAMS:IHS HAS NUMEROUS PROGRAMS THAT FOCUS ON STABILIZING HOUSING FOR INDIVIDUALS AND FAMILIES ALONG WITH PROMOTING SELF-SUFFICIENCY.OUR COC FUNDED PERMANENT SUPPORTIVE HOUSING PROGRAM SERVED 103 CHRONICALLY HOMELESS PERSONS BY ASSISTING THEM TO OBTAIN OR REMAIN IN PERMANENT SUPPORTIVE HOUSING DURING THE YEAR. IHS' YOUTH RAPID RE-HOUSING (YRRH) PROGRAM ENTERED ITS THIRD YEAR, SERVING 31 HOUSEHOLD (COMPRISING 36 INDIVIDUALS, MADE UP OF 31 ADULTS AND 5 CHILDREN). THE HOUSING FIRST PROGRAM PROVIDED HOUSING TO 148 HOUSEHOLDS COMPRISING THE MOST VULNERABLE CHRONICALLY HOMELESS. OUR TEMPORARY ASSISTANCE TO NEEDY FAMILY (TANF) HOUSING PLACEMENT PROGRAM (HPP) ASSISTED 272 FAMILIES WITH CHILDREN TOTALING 1,163 FAMILY MEMBERS. THE PROGRAM PROVIDED HOUSING OR HOMELESS PREVENTION SERVICES TO THESE FAMILIES WHO WERE EITHER UNSHELTERED OR WHO NEEDED TO RELOCATE TO MORE SUITABLE HOUSING.IHS' HOMELESS PREVENTION AND RAPID RE-HOUSING PROGRAMS PROVIDE ASSISTANCE TO HOUSEHOLDS WHO RECENTLY BECAME HOMELESS OR ARE ON THE VERGE OF HOMELESSNESS DUE TO AN EVENT THAT AFFECTED THE HOUSEHOLD SUCH AS JOB LOSS, ILLNESS, ETC. THE STATE HPO RRH PROGRAM ASSISTED 129 HOUSEHOLDS WITH 344 HOUSEHOLD MEMBERS TO KEEP OR PLACE THEM IN HOUSING AND THE CITY ESG RRH PROGRAM ASSISTED 133 HOUSEHOLDS WITH 234 MEMBERS. TO QUALIFY, THESE HOUSEHOLDS MUST DEMONSTRATE THAT THEY WILL BE SELF-SUFFICIENT FOLLOWING THIS TEMPORARY ASSISTANCE. WE COLLABORATE WITH NUMEROUS OTHER ORGANIZATIONS TO OFFER FINANCIAL MANAGEMENT SKILL BUILDING TO THE PARTICIPANTS IN THIS PROGRAM, AS THESE SKILLS ARE CRITICAL TO MAINTAINING FINANCIAL STABILITY.ALONG WITH OUR HOUSING PROGRAM, WE HELP PEOPLE PREPARE FOR OR SUSTAIN THEMSELVES IN STABLE HOUSING BY PROMOTING A CULTURE OF SELF-RESPONSIBILITY, OFFERING EMPLOYMENT SUPPORT WITH JOB SEARCH, WRITING RESUMES, PREPARING FOR INTERVIEWS AND OTHER SUPPORTIVE EMPLOYMENT COUNSELING THROUGH OUR HELE 2 WORK PROGRAM. IN MID-MARCH 2020, SERVICES WERE TAKEN ONLINE AND PROVIDED WITH EXTRA SOCIAL DISTANCING AND OTHER SAFETY PRECAUTIONS DUE TO COVID-19. 1,168 PERSONS WERE ENCOUNTERED, WITH 726 PARTICIPATING. 380 COMPLETED CLASSES AND 264 GAINED JOBS. THIS ALSO INCLUDES OUR TAKING ROOT URBAN AGRICULTURE PROGRAM WHERE SHELTER GUESTS DEVELOP JOB SKILLS BY PARTICIPATING IN ON-SITE GARDENING CLASSES. THIS PROGRAM HAD 137 PARTICIPANTS, WITH 35 COMPLETING CERTIFICATES. ADDITIONALLY, OUR NEW LEAF CUSTODIAL TRAINING PROGRAM ENROLLED 29 PARTICIPANTS IN WORKPLACE SAFETY AND SKILLS INSTRUCTION, COMPLETING A TOTAL OF 384 PROJECTS, AND RESULTING IN 12 PARTICIPANTS BEING HIRED FOR EMPLOYMENT.OTHER SUPPORTIVE SERVICES PROGRAMS INCLUDE OUR SPECIALIZED CASE MANAGEMENT PROGRAMS FOR SHELTER RESIDENTS WHICH MAKE NUMEROUS REFERRALS TO OTHER COMMUNITY SERVICES SUCH AS PRIMARY HEALTH, MENTAL SUBSTANCE ABUSE TREATMENT OR OTHER SOCIAL SERVICES. OUR FAMILY PROGRAM SERVED 202 UNDUPLICATED HOMELESS CHILDREN IN MAINTAINING THEIR ACADEMIC PERFORMANCE THROUGH AFTERSCHOOL HOMEWORK SUPPORT, ENRICHMENT ACTIVITIES AND COORDINATION WITH CHILDREN'S SCHOOLS. 9 CHILDREN PARTICIPATED IN OUR 6 EVENT SUMMER FUN PROGRAM.OUR OUTREACH TEAMS PROVIDE ASSERTIVE OUTREACH AND NEEDS ASSESSMENTS TO UNSHELTERED HOMELESS ADULTS AND FAMILIES, WITH FACILITATION OF SERVICES INCLUDING PSYCHIATRIC EVALUATION, SUBSTANCE ABUSE TREATMENT, AND TRANSITION INTO EMERGENCY SHELTER AND STABLE HOUSING. OUTREACH SERVED A TOTAL OF 810 INDIVIDUALS IN METRO HONOLULU, WAIKIKI/EAST HONOLULU, AND WINDWARD OAHU.

COMMUNITY BASED CASE MANAGEMENT PROGRAM:THE HOMELESS INTENSIVE CASE MANAGEMENT PLUS (HICM+) PROGRAM SERVED 215 HIGH UTILIZER ADULTS WITH SEVERE MENTAL ILLNESS, WITH THE TOTAL VOLUME OF CLIENTS SERVED INCREASING BY 136% IN THE YEAR. COMMUNITY CASE SERVICES (CCS) PROGRAM SERVICES WERE PROVIDED TO 361 ADULTS WITH SEVERE MENTAL ILLNESS, WITH THE TOTAL VOLUME SERVED INCREASING 64% IN THE YEAR.

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