NJ 2-1-1 PARTNERSHIP A NEW JERSEY NONPROFIT CORPORATION
16 WING DRIVE NO 201, CEDAR KNOLLS, NJ 07927 www.nj211.org

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Organizations Filed Purposes: THE ORGANIZATION'S MISSION IS TO MAKE THE CRITICAL CONNECTION BETWEEN INDIVIDUALS AND FAMILIES SEEKING HEALTH AND/OR HUMAN SERVICES AND THE ORGANIZATIONS BEST ABLE TO MEET THEIR NEEDS.

THE ORGANIZATION OFFERS BOTH CONFIDENTIAL TELEPHONE SUPPORT TO PEOPLE IN CRISIS AND PERSONALIZED INFORMATION AND REFERRALS TO THOSE NEEDING ASSISTANCE. THE ORGANIZATION ADMINISTERS THE 2-1-1 SYSTEM IN NEW JERSEY THROUGH THE OPERATION OF A CALL CENTER DESIGNATED TO MAINTAIN A 24-HOUR, 7-DAY A WEEK STATEWIDE VOICE AND DATA SYSTEM SO THAT EVERY NEW JERSEY RESIDENT HAS IMMEDIATE ACCESS TO COMMUNITY AND GOVERNMENTAL RESOURCES TO ASSIST IN HIS/HER NEEDS. THE SYSTEM FACILITATES ACCESS TO HEALTH, GOVERNMENT AND HUMAN SERVICES AND CONTINUALLY ENHANCES ITS INFORMATION AND REFERRAL NETWORK. THE SYSTEM ALSO ENHANCES COMMUNITY PLANNING FOR NEEDED SERVICES AND IMPROVES SERVICE DELIVERY THROUGH DOCUMENTATION AND DISSEMINATION OF INFORMATION ABOUT HUMAN NEEDS.

NJ 2-1-1'S MISSION IS TO MAKE THE CRITICAL CONNECTION BETWEEN INDIVIDUALS AND FAMILIES SEEKING HEALTH AND/OR HUMAN SERVICES AND THE EXISTING RESOURCES THAT ARE BEST ABLE TO MEET THEIR NEEDS. WE ARE PROUD OF THE NATIONALLY ACCREDITED INFORMATION AND REFERRAL SYSTEM THAT NJ 2-1-1 PROVIDES TO RESIDENTS OF NEW JERSEY. OUR SERVICES ARE FREE, CONFIDENTIAL, MULTI-LINGUAL AND EASILY ACCESSED 24 HOURS A DAY, EVERY DAY OF THE YEAR BY PHONE (2-1-1), BY TEXT (TEXT ZIP CODE TO 898-211) AND CHAT (AT WWW.NJ211.ORG).IN 2019, WE HELPED OVER 667,000 PEOPLE FIND PROGRAMS AND SERVICES THAT OFFERED THE HELP THEY NEEDED. OVER 202,000 RECEIVED LIVE ASSISTANCE, WHILE MORE THAN 461,000 CONTACTS WERE WEB BASED, WHERE PEOPLE WERE ABLE TO SEARCH OUR RESOURCE DATABASE AS WELL AS ACCESS HUNDREDS OF INFORMATIVE PAGES THAT PROVIDE ESSENTIAL DETAILS AND DOCUMENTS RELATED TO PROGRAMS THAT CAN ASSIST THEM. PEOPLE REACH OUT TO NJ 2-1-1 FOR HELP WITH LIFE'S MOST BASIC NEEDS, SUCH AS FOOD, SHELTER, AFFORDABLE HOUSING, UTILITY ASSISTANCE AND HEALTH CARE. REQUESTS FOR HELP COME FROM ALL 21 COUNTIES AND THE FACTS COLLECTED AS A RESULT OF THOSE INQUIRIES MAKE NJ 2-1-1 AN ESSENTIAL TOOL FOR PROVIDING REAL-TIME DATA AND TREND INFORMATION - ALERTING LOCAL COMMUNITIES AND PROVIDERS OF SERVICE TO EMERGING NEEDS AND MAKING IT POSSIBLE FOR RESOURCES TO BE DIRECTED TO WHERE THEY WILL DO THE MOST GOOD. NJ 2-1-1 SHARES OUR DATA ON WWW.211COUNTS.ORG, A REAL-TIME ELECTRONIC DASHBOARD THAT DISPLAYS CONTACTS BY NEED AND GEOGRAPHICAL LOCATION. IN 2019, NJ 2-1-1 TRANSITIONED TO A NEW CRM (CLIENT RESOURCE MANAGEMENT SYSTEM) WHICH PROVIDES GREATER FLEXIBILITY IN CREATING CUSTOMIZED CONTACT FORMS AND REPORTS. IN ADDITION, THE DEVELOPMENT OF AN AUTOMATED TEXT PROGRAM TO SCREEN APPLICANTS FOR A HOLIDAY PROGRAM HAS BEEN CREATED AND USED BY OVER 800 RESIDENTS IN BURLINGTON COUNTY. OUR RESOURCE DATABASE INCLUDES OVER 3,000 AGENCIES PROVIDING MORE THAN 10,000 PROGRAMS AND SERVICES. THIS DATABASE EQUIPS OUR EXPERTLY TRAINED COMMUNITY RESOURCE SPECIALISTS AND WEBSITE TEAM TO ANALYZE WHAT SERVICES ARE NEEDED AND CONNECT PEOPLE QUICKLY AND EFFECTIVELY TO THE HELP THEY NEED WHEN THEY NEED IT MOST. AS A RESULT, NJ 2-1-1 SERVES AS THE FRONT DOOR TO SERVICES AND A LIFELINE FOR THOSE WHO SIMPLY DO NOT KNOW WHERE TO TURN IN TIMES OF CRISIS AND CONFUSION. IN 2019, OVER 90% OF OUR ANNUAL REVENUES WENT DIRECTLY TO PROVIDING INFORMATION AND REFERRAL SERVICES, WITH 10% USED TO SUPPORT ADMINISTRATIVE COSTS.

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Data for this page was sourced from XML published by IRS (public 990 form dataset) from: https://s3.amazonaws.com/irs-form-990/202033179349309808_public.xml