HELPING HANDS HEALTH AND WELLNESS CENTER INC
5100 KARL ROAD, COLUMBUS, OH 43229 www.helpinghandsfreeclinic.org

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Organizations Filed Purposes: PROVIDE FAITH BASED MEDICAL CARE

THE MISSION OF THE HELPING HANDS HEALTH AND WELLNESS CENTER (HHHWC) IS TO BE THE CARING HANDS OF JESUS TO PROVIDE MEDICAL CARE, HEALTH EDUCATION, COUNSELING AND SOCIAL SERVICES TO THOSE WITH NEEDS. HHHWC IS A FAITH- BASED FREE MEDICAL CLINIC THAT SERVES MEDICALLY UNINSURED AND UNDERINSURED ADULTS WHOSE INCOME IS AT OR BELOW 400 PERCENT OF THE FEDERAL POVERTY GUIDELINES. THIS YEAR WAS A TAXING YEAR FOR MANY REASONS. HOWEVER, HHHWC'S EFFORTS TO ADAPT DUE TO THE PANDEMIC LED TO THE LAUNCHING OF THREE NEW PROGRAMS AND THE PROVISION OF 2,017 SERVICES TO ITS UNDERSERVED PATIENTS. THE CLINIC'S SUPPORTERS OF STAFF MEMBERS, BOARD MEMBERS, VOLUNTEERS, AND PATIENTS WENT ABOVE AND BEYOND IN 2020 TO MAKE SURE THE CLINIC COULD CONTINUE TO SERVE SAFELY DURING A GLOBAL PANDEMIC. WE ARE ALSO GREATFUL FOR OUT APPROXIMATELY 250 DONORS. ALL OF THE PATIENTS CARED FOR AT HHHWC ARE UNDERSERVED, WITH 90% OF THE CLINIC'S PATIENTS BEING UNINSURED AND 10% BEING UNDERINSURED. HHHWC SAW A TOTAL OF 402 PATIENTS, WITH 276 PATIENTS BEING FIRST-TIME PATIENTS. AS IN PREVIOUS YEARS, THE CLINIC'S PATIENTS ARE PRIMARILY FEMALE; 66% OF THE CLINIC'S PATIENTS ARE WOMEN AND 34% ARE MEN. LOOKING AT THE AGES OF HHHWC'S PATIENT POPULATION, 13% OF CLINIC VISITS WERE PATIENTS BETWEEN THE AGES OF 18 AND 29, 19% WERE PATIENTS BETWEEN 30 AND 39, 22% WERE PATIENTS BETWEEN THE 40 AND 49, 18% WERE PATIENTS BETWEEN 50 AND 59, 14% WERE PATIENTS BETWEEN 60 AND 64, AND 14% WERE PATIENTS OVER THE AGE OF 65. NO ONE AGE GROUP SEEMS TO NEED MORE SERVICES THAN THE OTHERS; PATIENTS OF ALL AGES NEED MEDICAL CARE. COMPARING THESE 2020 AGE FIGURES TO THOSE IN 2019, THERE DOES NOT SEEM TO BE A SIGNIFICANT CHANGE IN ANY PARTICULAR AGE RANGE. HHHWC DOES NOT PUT GEOGRAPHIC LIMITS ON ITS CARE AND WILL OFFER CARE TO ANY AND ALL UNDERTREATED ADULT PATIENTS. THE GREATEST NUMBERS OF PATIENTS COME FROM COLUMBUS AND FRANKLIN COUNTY. HOWEVER, THE CLINIC TREATED PATIENTS FROM 12 ZIP CODES OUTSIDE OF FRANKLIN COUNTY IN 2020. DURING CLINIC VISITS IN 2020, 71% OF PATIENTS IDENTIFIED THEMSELVES AS BLACK, 6% AS ASIAN, 14% AS WHITE, AND 9% AS OTHER OR NOT IDENTIFIED. THESE PERCENTAGES DO NOT APPEAR TO SIGNIFICANTLY DIFFER FOR THE REPORTED NUMBERS IN 2019. BECAUSE OF THE DIVERSITY OF THE CLINIC'S PATIENT POPULATION, IT IS ALSO IMPORTANT TO LOOK AT THE PRIMARY LANGUAGES OF PATIENTS. WITH COLUMBUS AND CENTRAL OHIO BECOMING INCREASINGLY DIVERSE, HHHWC IS BLESSED TO HAVE A PARTNERSHIP WITH MARTTI TO PROVIDE INTERPRETATION SERVICES FOR OVER 250 LANGUAGES. THIS VARIETY OF LANGUAGES IS CRUCIAL TO THE CLINIC BECAUSE 16% OF PATIENTS IN 2020 DID NOT REPORT ENGLISH AS THEIR PRIMARY LANGUAGE. TO LOOK SPECIFICALLY AT THE IMPACT OF EACH OF THE CLINIC'S PROGRAMS, THE FREE CARE PROGRAM SHOULD BE HIGHLIGHTED FIRST. THE FREE CARE PROGRAM PROVIDED 427 PRIMARY CARE VISITS IN 2020. WHILE PRIMARY CARE IS THE MAIN SERVICE AT HHHWC, THE CLINIC ALSO PROVIDED 76 DENTAL REFERRALS, 296 SOCIAL SERVICES VISITS, 450 BLOOD DRAWS, 44 SPECIALTY REFERRALS, 16 VISION SCREENINGS, 62 MEDICATIONS, AND 88 WOMEN'S HEALTH REFERRALS ALL DURING THE FREE CARE PROGRAM. THE CLINIC'S HEALTHYU AT HOME PROGRAM ALSO ENGAGED FOUR PARTICIPANTS. WHILE THE FREE CARE PROGRAM IS THE CLINIC'S SIGNATURE PROGRAM, THE CLINIC LAUNCHED THREE NEW PROGRAMS IN 2020. THE COMMUNITY WELLBEING PROGRAM LAUNCHED IN JANUARY OF 2020 AND OFFERS REDUCED-PRICE TB TESTING AND FREE WORK OR SCHOOL PHYSICAL EXAMS TO THE CLINIC'S UNINSURED AND UNDERINSURED PATIENTS. DURING THE 2020 SERVICE YEAR, THE COMMUNITY WELLBEING PROGRAM PROVIDED 423 TB SKIN TESTS AND 74 PHYSICAL EXAMS. THE ACUPUNCTURE PROGRAM LAUNCHED IN JANUARY OF 2020 AND OFFERS FREE ACUPUNCTURE EVALUATIONS AND TREATMENTS. THE ACUPUNCTURE PROGRAM PROVIDED 21 ACUPUNCTURE TREATMENTS TO PATIENTS. THE ACUPUNCTURE PROGRAM IS STILL SUSPENDED DUE TO THE COVID-19 PANDEMIC. HOWEVER, THE CLINIC'S TEAM IS HOPING TO RELAUNCH THE PROGRAM AGAIN IN 2021. THE WOMEN'S HEALTH PROGRAM LAUNCHED IN NOVEMBER OF 2020 AND OFFERS FREE PAP TESTS, PELVIC EXAMS, AND CLINICAL BREAST EXAMS TO THE CLINIC'S FEMALE PATIENTS. WITH LIMITED PROGRAM DAYS IN 2020, THE PROGRAM STILL MANAGED TO PROVIDE 36 SERVICES. WHILE THE CLINIC'S NEW PROGRAM LAUNCHES ARE IMPRESSIVE, ESPECIALLY GIVEN THE UNIQUE AND UNPRECEDENTED CIRCUMSTANCES OF THE COVID-19 PANDEMIC, THE STAFF'S ABILITY TO ADAPT HAS BEEN THE BRIGHT SPOT FOR THE CLINIC THIS YEAR. HHHWC UNDERWENT SIGNIFICANT CHANGES: THE CLINIC TRANSITIONED FROM EIGHT PATIENT EXAM ROOMS TO 17; THE CLINIC TRANSFORMED ITS PATIENT EXPERIENCE TO MAKE IT SAFER FOR ALL PATIENTS, STAFF MEMBERS, VOLUNTEERS, AND GUESTS; AND THE CLINIC INTRODUCED A NEW IN-PERSON/TELEHEALTH HYBRID CARE MODEL. THIS INNOVATIVE MODEL IS HOW THE CLINIC HAS BEEN ABLE TO STAY OPEN DURING THE COVID-19 PANDEMIC. WHILE THE CLINIC'S NEW HYBRID CARE MODEL HAS ALLOWED THE CLINIC AND ITS TEAM TO SERVE THE COMMUNITY SAFELY, HHHWC'S FAITHFUL SUPPORTERS WERE THE MAIN REASON THE CLINIC WAS SUCCESSFUL THIS YEAR. HHHWC KEPT ITS SUPPORTERS INFORMED BY COMMUNICATING THROUGH ITS MONTHLY NEWSLETTERS, SOCIAL MEDIA PAGES, SPEAKING ENGAGEMENTS, MAILINGS, AND MEETINGS; AND WHILE THOSE STAFF COMMUNICATION EFFORTS DO NOT GO UNNOTICED, IT IS THE VOLUNTEERS THAT SHINE AT THE CLINIC. THROUGHOUT THE YEAR, THE HHHWC VOLUNTEER TEAM PERFORMED NEARLY EVERY PROGRAM SERVICE OFFERED THIS YEAR. DURING 2020 WE HAD APPROXIMATELY 40 LICENSED VOLUNTEERS PROVIDING APPROXIMATELY 630 HOURS OF SERVICE. HHHWC VOLUNTEERS ARE THE UNSUNG HEROES OF 2020.

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