NEW CREATION COUNSELING CENTER INC
7695 S COUNTY RD 25A, TIPP CITY, OH 45371

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Organizations Filed Purposes: TO PROVIDE CHRISTIAN COUNSELING REGARDLESS OF THE CLIENTS ABILITY TO PAY.

SUMMARY OF AGENCY OUTCOMES NEW CREATION COUNSELING CENTER COUNSELORS PROVIDED 14,012 CLINICAL COUNSELING SESSIONS TO 2,834 CLIENTS IN FY 2018. INCLUDED IN THOSE NUMBERS ARE THE 1,769 PSYCHIATRIC EVALUATIONS. NEW CREATION CONTINUED SERVICES TO FAIRHAVEN CHURCH, OPERATING WITH THREE COUNSELORS PER WEEK AND THREE TO FOUR DAYS A WEEK. EAST DAYTON CONTINUED OPERATIONS WITH ONE PROVIDER SEEING CLIENTS ONE DAY A WEEK. NEW CREATION'S PIQUA SITE CONTINUED OPERATIONS, WITH ONE PROVIDER SEEING CLIENTS ONE DAY PER WEEK. NEW CREATION SCHOOL COUNSELING PROGRAM, LABELED THE "NEXUS" PROGRAM, SAW SIGNIFICANT GROWTH FOR THE 2019-2020 SCHOOL YEAR. STARTING IN SEPTEMBER OF 2019 NEW CREATION COUNSELORS WERE IN FOUR SCHOOLS: TIPP CITY SCHOOLS, WITH SERVICES PROVIDED FOUR DAYS A WEEK; MIAMI EAST SCHOOLS, WITH SERVICES ONE DAY A WEEK; COVINGTON SCHOOLS, WITH SERVICES ONE DAY A WEEK, AND UPPER VALLEY CAREER CENTER, WITH SERVICES FOUR DAYS A WEEK. NEW CREATION RECEIVED GRANTS FROM THE LUNDGARD FOUNDATION, THE GINGHAMSBURG CHRISTMAS MIRACLE OFFERING AND TIPP CITY FOUNDATION FOR ASSISTANCE WITH COSTS OF PROVIDING SERVICES FOR CLIENTS WITH FINANCIAL DIFFICULTIES, AND THE DUKE FOUNDATION FOR SUPPORT OF THE EXPANDED NEXUS SCHOOL COUNSELING PROGRAM. WE RECEIVED RENEWAL GRANTS FROM THE MIAMI COUNTY UNITED WAY, AS WELL AS THE TITLE XX CONTRACT WITH MIAMI COUNTY JOB & FAMILY SERVICES. ALL THE GRANTS WERE TO SUPPORT OUR WORK IN PROVIDING CARE TO MEDICALLY INDIGENT POPULATIONS. NEW CREATION PROVIDED CONTINUING EDUCATION TO THE COMMUNITY INCLUDING WORKSHOPS ON SUICIDE PREVENTION, AUTISM, TREATMENT OF CHILDREN AND ADOLESCENTS, PERSON-CENTERED THERAPY, AND FORGIVENESS. NEW CREATION CONTINUED TO HOST INTERNAL CONTINUING EDUCATION IN A "LUNCH AND LEARN" FORMAT FOR STAFF AND CONTRACTOR CLINICIANS INCLUDING TOPICS OF OBSESSIVE COMPULSIVE DISORDER, DIALECTICAL BEHAVIOR THERAPY, SELF-INJURY IN ADOLESCENTS, EXPERIENTIAL INTERVENTIONS, ANXIETY, COMMUNICATION SKILLS, AND CREATING A WELLNESS PLAN. PERFORMANCE INDICATORS - 2019 SPECIALIZATION IN MARRIAGE AND FAMILY THERAPY -PERFORMANCE TARGET: THE AGENCY WILL ARRANGE FOR TWO PROVIDERS TO ATTEND INTENSIVE MARRIAGE AND FAMILY TRAINING SEMINARS -RESULTS: NEW CREATION ARRANGED FOR INTENSIVE TRAINING IN MARRIAGE AND FAMILY THERAPY FOR ONE OF ITS STAFF COUNSELORS, TO BETTER MEET NEEDS OF CLIENTS SEEKING COUPLES COUNSELING. SPECIALIZATION IN TREATMENT OF CHILDREN AND ADOLESCENTS -PERFORMANCE TARGET: THE AGENCY WILL ARRANGE FOR AT LEAST TWO TRAININGS FOR PROVIDERS ON THE SUBJECT OF TREATMENT OF CHILDREN AND ADOLESCENTS -RESULTS: NEW CREATION PROVIDED MULTIPLE TRAININGS ON TREATMENT OF CHILDREN AND ADOLESCENTS SUFFICIENT PHYSICAL SPACE AT TIPP CITY OFFICE -PERFORMANCE TARGET: THE AGENCY WILL CREATE FOUR NEW OFFICES AT THE TIPP CITY LOCATION, ALONG WITH SUFFICIENT COMPUTER AND PHONE USE CAPABILITIES TO MEET THE NEEDS OF EACH OFFICE -RESULTS: THE AGENCY SUCCESSFULLY CREATED FOUR NEW OFFICES BY DIVIDING EXISTING LARGER OFFICES. ALL OFFICES HAVE SUFFICIENT COMPUTER AND PHONE CAPABILITIES. TRAINING IN TREATMENT OF TRAUMA -PERFORMANCE TARGET: THE AGENCY WILL AT LEAST ONE TRAINING IN THE TREATMENT OF TRAUMA ISSUES FOR AGENCY PROVIDERS -RESULTS: TRAUMA TRAINING WAS INCORPORATED INTO THE AGENCY'S LUNCH AND LEARN PROGRAM BUT WAS NOT THE SUBJECT OF ONE OF ITS COMMUNITY WORKSHOPS. LENGTH OF TIME BETWEEN DATE CLIENT SCHEDULED A COUNSELING INTAKE APPOINTMENT AND THE DATE OF THE INTAKE APPOINTMENT -PERFORMANCE TARGET: MONTHLY AVERAGE TIME BETWEEN SCHEDULING INTAKE APPOINTMENT AND THE ACTUAL DATE OF APPOINTMENT WILL BE 10 DAYS OR LESS. -RESULTS: AVERAGE WAIT TIME FOR INTAKE APPOINTMENTS WAS 19.94 DAYS LENGTH OF TIME BETWEEN CLIENT APPOINTMENTS WITH THEIR COUNSELOR -PERFORMANCE TARGET: AVERAGE LENGTH OF TIME BETWEEN THE SUBSEQUENT CLIENT COUNSELING APPOINTMENTS WILL BE 2 WEEKS OR LESS -RESULTS: AVERAGE WAIT TIME BETWEEN APPOINTMENTS WAS 23.79 DAYS. PHQ-9 AND GAD-7 SCORES, ADMINISTERED AT INTAKE AND EVERY FOURTH SESSION -PERFORMANCE TARGET: 60% OF CLIENTS STARTING IN CLINICAL RANGE DEMONSTRATE A SIGNIFICANT CHANGE IN OVERALL SCORE BETWEEN TEST ADMINISTRATIONS, INDICATING A SIGNIFICANT CHANGE IN SYMPTOM SEVERITY -RESULTS: 46.3% OF CLIENTS STARTING IN CLINICAL RANGE ON THE PHQ-9 DEMONSTRATED A SIGNIFICANT DECREASE IN OVERALL SCORE. 50.4% OF CLIENTS STARTING IN CLINICAL RANGE ON THE GAD-7 DEMONSTRATED A SIGNIFICANT DECREASE IN OVERALL SCORE. DEVELOPMENT OF PROVIDER STAFFING PLAN -PERFORMANCE TARGET: AGENCY WILL HAVE AN OFFICIAL WRITTEN PROVIDER STAFFING STRATEGY THAT GUIDES DECISION-MAKING ABOUT STAFFING, WHILE AT THE SAME TIME ACCOUNTING FOR AVAILABILITY OF FUNDS TO PAY FOR STAFFING NEEDS. THIS DOCUMENT WILL TAKE INTO ACCOUNT EACH PROVIDER, THEIR ESTIMATED COST AND EARNING POTENTIAL FOR THE AGENCY, AND CHANGES TO THE BOTTOM LINE CAUSED BY THE GAIN AND LOSS OF STAFF AND CONTRACTORS. -RESULTS: THIS DOCUMENT WAS DEVELOPED AND IS ACTIVELY USED IN THE BUDGETING AND HIRING PROCESS. BUDGET VARIANCE -PERFORMANCE TARGET: 5% VARIANCE -RESULTS: OBUDGET FOR 2019 WAS 1,045,270. OACTUAL OPERATING REVENUE WAS 1,101,262 (5.36% MORE THAN BUDGETED AMOUNT) OACTUAL OPERATING EXPENSES WAS 1,136,664 (8.74% MORE THAN BUDGETED AMOUNT) AMOUNT OF MONEY COLLECTED FROM PAYER SOURCES -PERFORMANCE TARGET: INCREASE AMOUNT OF MONEY COLLECTED FROM INSURANCES AND GUARANTORS BY 20% (COMPARED TO PREVIOUS YEAR) -RESULTS: MONEY COLLECTED FROM INSURANCES AND GUARANTORS INCREASED BY 10.01% IN 2019 COLLECTION RATE OF ALLOWABLE AMOUNTS -PERFORMANCE TARGET: THE AGENCY WILL COLLECT 93% OF ACTUAL ALLOWABLE AMOUNTS FROM INSURANCE PROVIDERS AND CLIENTS -RESULTS: THE AGENCY COLLECTED APPROXIMATELY 92.9% OF ACTUAL ALLOWABLE AMOUNTS FROM INSURANCE PROVIDERS AND CLIENTS. POTENTIAL SOURCES OF GRANT MONEY -PERFORMANCE TARGET: THE AGENCY WILL IDENTIFY TWO NEW OR UNUSED SOURCES OF GRANT MONEY TO WHICH IT CAN APPLY FOR ASSISTANCE WITH FUNDING NEEDS -RESULTS: THE AGENCY IDENTIFIED MULTIPLE NEW GRANT SOURCES TO APPLY FOR FUNDS. WE WERE SUCCESSFUL IN SECURING 37,000 FROM THE DUKE FOUNDATION TO HELP LAUNCH OUR REVAMPED SCHOOL COUNSELING PROGRAM, WHICH SAW INCREDIBLE GROWTH THIS YEAR COMPARED TO PREVIOUS YEARS. RULES FOR GOVERNING CLIENT CASES -PERFORMANCE TARGET: THE AGENCY WILL COMPILE AN AUTHORITATIVE WRITTEN PROCEDURE FOR HOW TO SET UP CLIENT CASES BASED ON THE TYPE OF PAYOR SOURCE THEY HAVE, WHILE ACCOUNTING FOR THE TYPICALLY ISSUES THAT COME UP R/T CLIENT FINANCIAL AGREEMENTS (E.G. A CHANGE IN PAYOR SOURCE OR MISSING INFORMATION) -RESULTS: THESE PROCEDURES WERE WRITTEN AND USED BY AGENCY STAFF AND THIRD-PARTY BILLING COMPANY TO MAINTAIN CONSISTENT STANDARDS FOR CASE INTEGRITY. AVERAGE DOLLAR AMOUNT COLLECTED PER UNIT OF SERVICE (I.E. ONE SESSION) -PERFORMANCE TARGET: AVERAGE DOLLAR AMOUNT COLLECTED PER SERVICE UNIT WILL INCREASE 10% FROM PREVIOUS YEAR -RESULTS: AVERAGE DOLLAR AMOUNT COLLECTED PER SESSION IN 2018 WAS 72.95. AVERAGE DOLLAR AMOUNT COLLECTED PER SESSION IN 2019 WAS 78.59, AN INCREASE OF 7.7%. TELECOUNSELING SERVICES -PERFORMANCE TARGET: THE AGENCY WILL DEVELOP A WRITTEN STRATEGY FOR IMPLEMENTING TELECOUNSELING SERVICES, TO WHAT DEGREE THESE SERVICES WILL BE USED, WHAT RESOURCES OR TECHNOLOGIES ARE NEEDED TO IMPLEMENT STRATEGY, PROCEDURES FOR CONNECTING PROVIDERS REMOTELY WITH CLIENTS, AND HOW BILLING FOR THESE SERVICES WILL OCCUR. -RESULTS: TELECOUNSELING PROCEDURES WERE DEVELOPED AND IMPLEMENTED. DEVELOPMENT OF SCHOOL-BASED COUNSELING SERVICES PROGRAM -PERFORMANCE TARGET: THE AGENCY WILL DEVELOP A SCHOOL-BASED COUNSELING PROGRAM, WHICH WILL BE AN OFFICIAL EXPANSION OF ITS HISTORICAL SCHOOL-BASED SERVICES. THE PROGRAM WILL HAVE WRITTEN PROCEDURES AND, WHEN NEEDED, ADDITIONAL POLICIES ON TOP OF THE EXISTING AGENCY POLICIES THAT GOVERN SERVICE DELIVERY AND BUSINESS FUNCTIONING. THE PROGRAM WILL HAVE SUFFICIENT MARKETING MATERIALS. THE PROGRAM WILL HAVE WRITTEN PLANS FOR FINANCING THE SCHOOL-BASED SERVICES, AND HAVE WRITTEN PRICING FOR THE SCHOOLS PAYING FOR AGENCY SERVICES. THE PROGRAM WILL HAVE A STRATEGIC PLAN WRITTEN FOR HOW TO SUSTAIN THE PROGRAM IN THE FUTURE AND HOW THE PROGRAM WILL GROW TO BETTER MEET THE NEEDS OF THE COMMUNITY. -RESULTS: THE NEXUS SCHOOL COUNSELING PROGRAM WAS DEVELOPED, AND ALL ASPECTS OF THE PERFORMANCE TARGET WERE MET.

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