Organizations Filed Purposes:
The mission of 211 Tampa Bay Cares, Inc. is "Improving lives through the power of information and hope."
Improving lives through the power of information and hope.
211 is a 24 hour a day, 365 days a year, contact center based service that assists individuals and families in navigating the complex and ever growing maze of health and human service providers, non-profit organizations, government agencies, and community service organizations. 211 improves the way in which people learn about and connect with the services they need by providing access to comprehensive, up-to-date information at any time by phone or online at no cost to the caller. 211 helps create new efficiencies in the delivery of health and human services by saving time for individuals seeking help, and eases the frustration of people searching for appropriate services for which they are eligible. 211 also helps service providers do their jobs more easily, refers ever more callers to the right places, and reduces costly duplication of effort by other service providers by building and maintaining databases.211 serves as a resource for businesses and local employers by assisting their employees and helping to maintain productivity. 211 supports stressed employees, decreases absenteeism and supports employee assistance programs.211 serves as a support system for emergency management by assisting before, during, and immediately after emergencies such as health crises, blackouts, natural disasters such as tornadoes and floods, or man-made crisis such as terrorism events. 211 is recognized by Pinellas County Government as the central telephone number for all health and human service information in the event of a disaster.211 provides trend data on health and human service needs (met and unmet) for planning and resource allocations. Many times, data provided by 211 is the first place to see emerging needs and demands for existing services. 211 data can be organized in a variety of ways, including geographically. 211 is particularly helpful in mapping relative locations of high areas of needs and locations of resources. As a result, 211 contributes to better use of scarce resources, including both tax dollars and charitable contributions. 211 connects people with opportunities to "give help" as well as "get help." 211 provides an easy to remember number for individuals interested in volunteering to call and be directed to various volunteer projects in the community.In this last fiscal year (October 1, 2019-September 30, 2020), highly trained 211 contact center staff handled 199,666 calls, emails, online requests and text messages from local Florida residents seeking assistance. 211 continues to provide intensive support and in some instances life-saving assistance to callers in need of immediate intervention. 31% of callers identified having minor children in the home; 3,477 callers were older adults 65 years or older; 2,137 callers identified as military veterans; 116 active suicides were prevented; 693 sexual assault calls were connected to sexual assault services.The types of 211 contact center need requests by percentage include 28.4% housing assistance; 12.4% utility assistance; 3.8% food and meals; 7.7% health care; 3.7% mental health and addictions; 1.5% clothing, personal and household needs, 2.1% legal, consumer and public safety services, 1.5% transportation; 5.4% employment, income support and assistance; and 33.5% other services such as arts, culture, disasters, information services, recreation, volunteers, donations, government and economic services). Additionally in FY 19-20, $14,431,492 in financial assistance (rent, utilities, etc.) was distributed to over 5,700 individuals and families to stabilize their housing and employment.
Money received from the CARES Act, via the Pinellas County Relief Fund, was distributed in the form of financial assistance to help thousands of individuals and families negatively impacted by the COVID-19 pandemic pay for housing and utility expenses.
Executives Listed on Filing
Total Salary includes financial earnings, benefits, and all related organization earnings listed on tax filing
| Name | Title | Hours Per Week | Total Salary |
|---|
| Micki Thompson | President/CEO | 45 | $87,037 |
| Trenia Cox | Director | 1 | $0 |
| Dotti Overton | Director | 1 | $0 |
| Brandy Baughman Bsn Rn Ccm | Director | 1 | $0 |
| Dr Nicole Carr | Director | 1 | $0 |
| Dr Jacob Diaz | Director | 1 | $0 |
| Jeremy J Tinter | Director | 1 | $0 |
| Gayle Guidash | Director | 1 | $0 |
| Grant Petersen | Director | 1 | $0 |
| Maria Pepe | Director | 1 | $0 |
| Steven Hoschak | Vice Chair | 1 | $0 |
| Karen Reich Lcsw Dcsw | Director | 1 | $0 |
| Marion Rich | Director | 1 | $0 |
| Bonnie Bollenback | Director | 1 | $0 |
| Eric Johanson | Treasurer | 1 | $0 |
| Major Bill Hagans | Secretary | 1 | $0 |
| Sallie Parks | Chair | 1 | $0 |
| Martha R Lenderman | Immediate Past Chair | 1 | $0 |
Data for this page was sourced from XML published by IRS (
public 990 form dataset) from:
https://s3.amazonaws.com/irs-form-990/202100479349300510_public.xml