Organizations Filed Purposes:
BBB'S MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. BBB PROMOTES INTEGRITY, CONSUMER CONFIDENCE AND BUSINESS ETHICS THROUGH BUSINESS SELF-REGULATION IN THE LOCAL MARKETPLACE. SERVICES PROVIDED BY BBB INCLUDE REPORTS ON COMPANIES AND CHARITABLE ORGANIZATIONS, GENERAL MONITORING OF ADVERTISING IN THE MARKETPLACE, CONSUMER/BUSINESS EDUCATION PROGRAMS AND DISPUTE RESOLUTION SERVICES. WE DO THIS BY: - SETTING STANDARDS FOR MARKETPLACE TRUST - ENCOURAGING AND SUPPORTING BEST PRACTICES BY ENGAGING WITH AND EDUCATING CONSUMERS AND BUSINESSES - CELEBRATING MARKETPLACE ROLE MODELS - CALLING OUT AND ADDRESSING SUBSTANDARD MARKETPLACE BEHAVIOR - CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES AND CHARITIES
WORK TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESSES AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION EDUCATION AND SERVICE EXCELLENCE.
BBB WORKS TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESS AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION, EDUCATION AND SERVICE EXCELLENCE. WE DO SO THROUGH THE FOLLOWING PROGRAMS:1. DISPUTE RESOLUTION- 6,524 COMPLAINTS HANDLED AND CLOSED AGAINST ACCREDITED AND NON-ACCREDITED BUSINESSES IN OUR SERVICE AREA IN 2018.2. BUSINESS/CHARITY REVIEWS AND CONSUMER HOTLINE- CONSUMERS CAN FIND INFORMATION ON BUSINESS AND CHARITIES FROM OUR COMPREHENSIVE DATABASE. CONSUMERS ALSO SEEK INFORMATION ON SCAMS. INQUIRIES MADE VIA WEBSITE AND PHONE.- 2,105,183 INQUIRIES IN 20183. AD REVIEWS- 70 ADVERTISING REVIEW CASES HANDLED4. COMMUNITY OUTREACH EVENTS - SECURE YOUR ID DAY, SPEAKERS BUREAU, EXPOS AND HEALTH FAIRS- 20,000 CONSUMERS REACHED THROUGH VARIOUS SPEAKING ENGAGEMENTS, EXPOS AND OTHER EVENTS.5. IN PURSUIT OF ETHICS- DISCUSSION-BASED ETHICS TRAINING PROGRAM- 1 CONTINUING EDUCATION CLASS WAS HELD AT ACCREDITED BUSINESS'S OFFICE. 6. CUSTOMER REVIEWS- CONSUMERS CAN LEAVE BOTH POSITIVE AND NEGATIVE REVIEWS ON BUSINESSES IN OUR SERVICE AREA. REVIEWS ARE VERIFIED BY BBB PRIOR.- 4,298 CUSTOMER REVIEWS RECEIVED BY BBB7. ARBITRATIONS- OFFERED TO BOTH ACCREDITED BUSINESSES, AS WELL AS CONSUMERS LOOKING TO RESOLVE LEMON LAW COMPLAINTS. - 18 ARBITRATIONS HELD IN 20188. INTERNET MARKETING FOR ACCREDITED BUSINESSES- ADVERTISING OPPORTUNITIES OFFERED TO OUR ACCREDITED BUSINESSES.- $85,783.49 REVENUE IN 2018.- $5,063.60 IN EXPENSES IN 2018.9. ACCREDITED BUSINESS NEWSLETTER- MONTHLY E-NEWSLETTER AND OTHER E-BLASTS SENT TO ACCREDITED BUSINESSES WITH INFORMATION ON EVENTS, SCAMS AND STATS. NEWSLETTER RECOGNIZES ACCREDITED BUSINESS ANNIVERSARIES AND NEW ACCREDITED BUSINESSES.- SENT TO 324,383 IN 201810. PROGRAMS GEARED TOWARD ACCREDITED BUSINESSES- BBB AFTER HOURS - BBB HOSTS AFTER HOURS EVENTS TWICE EACH YEAR AS A WAY TO CONNECT ABS WITH ONE ANOTHER AND HELP THEIR NETWORKS GROW. TWO EVENTS WERE HOSTED AT BBB'S OFFICE IN 2018, WHICH WERE GEARED TOWARD ABS. OVER 85 ATTENDEES IN 2018.- BBB BASICS - LUNCH & LEARN WORKSHOP WITH INTENTION OF INFORMING ABS MORE ABOUT WHAT THEIR ACCREDITATION ENTAILS. HOSTED 5 EVENTS IN 2018 WITH A TOTAL OF 96 ATTENDEES.- BUSINESS BUILDER WEBINARS - BBB HOSTS WEBINARS EVERY OTHER MONTH ON A VARIETY OF TOPICS, INCLUDING EMAIL MARKETING, OBTAINING BUSINESS LOANS, AND CYBERSECURITY. BBB HOSTED 4 WEBINARS WITH APPROXIMATELY 60 ATTENDEES TOTAL.11. SCAMBUSTERS- EDUCATIONAL TRAINING PROGRAM DESIGNED TO TEACH RECOGNITION AND AVOIDANCE OF SCAMS.- 32 PRESENTATIONS GIVEN IN 2018 TO NEARLY 1,800 ATTENDEES.- SCAMBUSTERS WAS CUSTOMIZED FOR NUMEROUS OTHER BBBS WHO ADOPTED THE PROGRAM AND PRESENTED IT IN THEIR LOCAL MARKETS.
Executives Listed on Filing
Total Salary includes financial earnings, benefits, and all related organization earnings listed on tax filing
| Name | Title | Hours Per Week | Total Salary |
|---|
| Mallory Wojciechowski | CEO | 38 | $117,087 |
| Michelle Campbell | TREASURER | 2 | $0 |
| Larry Wilson | DIRECTOR | 1 | $0 |
| Janice Williams | DIRECTOR, VICE CHAIR | 2 | $0 |
| Jim Wilcox | DIRECTOR | 2 | $0 |
| Curtis Webster | DIRECTOR (FROM 4/1/18) | 1 | $0 |
| Adam Villareal | DIRECTOR, CHAIR | 2 | $0 |
| Doug Sutton | DIRECTOR | 1 | $0 |
| Travis Rouse | DIRECTOR | 1 | $0 |
| Victoria Riddell | DIRECTOR | 1 | $0 |
| Leslye Plummer | DIRECTOR | 1 | $0 |
| Blake Phillips | DIRECTOR | 2 | $0 |
| Jerry Myers | COUNSELOR (NON-VOTING) | 1 | $0 |
| Paul Makunzva | DIRECTOR (FROM 4/1/18) | 1 | $0 |
| Neal Isaacs | DIRECTOR (FROM 5/1/18) | 1 | $0 |
| Dan Hinckley | DIRECTOR (FROM 2/1/18) | 1 | $0 |
| Jennifer Hallman | DIRECTOR | 1 | $0 |
| Jim Elkins | DIRECTOR | 1 | $0 |
| Kristy Dixon | DIRECTOR | 1 | $0 |
| Melanie Diehl | DIRECTOR (FROM 3/1/18) | 1 | $0 |
| Craig Davis | DIRECTOR | 1 | $0 |
| Robert Cratch | DIRECTOR | 1 | $0 |
| Elaine Buxton | DIRECTOR | 1 | $0 |
| Caroline Blair | DIRECTOR (FROM 7/1/18) | 1 | $0 |
| Barbara Berger | DIRECTOR | 1 | $0 |
| Haron Beatty | DIRECTOR | 1 | $0 |
Data for this page was sourced from XML published by IRS (
public 990 form dataset) from:
https://s3.amazonaws.com/irs-form-990/201922839349300112_public.xml