TEMPLE UNIVERSITY HOSPITAL INC
3509 N Broad Street, Philadelphia, PA 19140 tuh.templehealth.org

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Organizations Filed Purposes: Our mission is to support Temple University and its Health Sciences Center academic programs by providing the clinical environment and service to support the highest quality teaching and training programs for health care students and professionals, and to support the highest quality research programs.

Temple University Hospital takes great pride in the broad array of free community outreach, education and neighborhood building programs that we provide to our economically challenged neighborhoods and the Southeast Pennsylvania region. Below is a summary of this year's programs and activities that advance the health of people and the quality of life in our communities:PANDEMIC RESPONSE. Temple University Hospital offered 24/7 COVID-19 hotline to assist community members with questions on COVID-19 prevention, infection and recovery. We operate free COVID-19 testing on our hospital campuses. We also partner with community organizations to provide on-site testing in difficult-to-reach neighborhoods. Our Regional Health Collaborative, in partnership with University of Pennsylvania, covers over 300 assisted living, personal care homes and skilled nursing facilities in Philadelphia, Bucks, Chester and Lancaster counties with consulting services on COVID-19 care, PPE use and sourcing, testing, infection control and palliative care. We are partnering with the Philadelphia Housing Authority (PHA) to provide its residents with COVID-19 education and assistance with food insecurity, prescription delivery, financial assistance and other social challenges. This program is staffed by a dedicated team of community health workers, all public housing beneficiaries, whom we trained and hired.TEMPLE HEALTH OUTREACH. Health professionals from across Temple University Hospital's departments are engaged in numerous outreach activities with government offices and community-based organizations. These include free health screenings and education on cancer, behavioral health, substance abuse, burn prevention, diabetes care, smoking cessation, LGBTQ health, stroke prevention and other topicsVIOLENCE PREVENTION AND INTERVENTION. Under the leadership of our Department of Surgery, our Trauma Unit conducts a number of programs that address the financial, emotional and social costs of gun violence in Philadelphia. Our "Cradle to Grave" program is a collaborative program with the Juvenile Justice Department and local schools that works with at-risk youth to break the cycle of gun violence. "Fighting Chance" teaches residents in high violence neighborhoods to administer first aid to gunshot victims until first responders arrive. "Safe Bet" provides gun locks to families to reduce accidental shootings. "Turning Point," with a focus on survivors, helps change attitudes toward gun violence and encourages victims to alter their paths.PHILADELPHIA MOM. Temple University Hospital assists the Philadelphia Department of Health in providing early interventions for healthy newborns. After identification at Temple University Hospital, city social workers make home visitations through the child's 6th birthday to ensure they have access to healthcare and educational resources.PRENATAL EDUCATION. All expectant mothers at Temple University Hospital receive counseling on pre-natal nutrition and other topics to promote healthy pregnancy. We provide free childbirth classes covering labor and delivery techniques, breastfeeding basics, postnatal recovery and newborn needs. Our free yoga classes also help expectant mothers with stress reduction, fitness, breathing and overall wellness.BEHAVIORAL HEALTH COMMUNITY EDUCATION. Our physicians and staff provide community-based education on depression, suicidal behavior and other mental health issues. We are proud to partner with the community organization, "Michael's Giving H.A.N.D." (Handling Anxiety Navigating Depression), which engages teenagers at area high schools. Our staff members provide several hours of free training annually to community-based providers and non-profit organizations on topics such as patient safety and crisis response.AT YOUR SERVICE. Temple University Hospital's volunteer intern program connected undergraduate students who engage in pro-active non-clinical rounding on inpatient and outpatient units and interact with patients and families. Volunteer interns gain familiarity with hospital settings while enhancing the experience of patients and visitors.

TEMPLE CENTER FOR POPULATION HEALTH (TCPH). Serves as an interface with federal, state and local agencies and with community based organizations to collaborate on initiatives to improve the health of our low-income, diverse, medically complex population. TCPH's "Temple Care Transitions" program also employs Community Health Workers and Nurse Navigators to identify patients with complex social and medical health issues through intakes conducted in the hospital, community and by telephone. They also assist with scheduling appointments, coordinating transportation, obtaining home support, and educating patients on how they can manage health issues and avoid future hospitalization.SOUTHEAST PENNSYLVANIA COLLABORATIVE OPPORTUNITIES TO ADVANCE COMMUNITY HEALTH (COACH) INITIATIVE. In partnership with the U.S. Department of Health & Human Services, Philadelphia Department of Health and the Healthcare Improvement Foundation, Temple helps address food insecurity. In selected clinical settings, a member of our hospital staff asks patients about their access to sufficient food. If a patient indicates food insecurity, we refer the patient to community resources for SNAP food assistance, food banks and other needs.EMPLOYEE COMMUNITY ENGAGEMENT. Temple University Hospital conducts numerous engagement activities throughout the year, including collections for new coats and clothing, holiday gifts, food, and school supplies to benefit low income families living in our communities. We are particularly proud of the support that we provide to local public schools, where many families have limited resources to purchase warm weather clothing and school supplies for young children.SUPPORT GROUPS. Temple University Hospital's Episcopal Campus is home to free support groups for patients and family members affected by mental health issues, as well as those fighting addiction. Our Caregivers Group also provides education and support to transplant patients and their caregivers and families post-transplant.ADDRESSING PHILADELPHIA'S OPIOID EPIDEMIC. Temple Health is working closely with the Commonwealth of Pennsylvania and City of Philadelphia Department of Behavioral Health and Disability Services' (DBHIDS) Office of Addiction Services (OAS) to address Philadelphia's opioid epidemic. Temple University Hospital's Episcopal Campus is located at the epicenter of the State's opioid crisis and has the highest number of opioid related deaths in Philadelphia. With support from the Commonwealth, we are expanding medication-assisted treatment programs to several community-based sites throughout Philadelphia using multidisciplinary care teams and social supports. With Temple's Department of Family Medicine's TRUST Clinic (Temple Recovery Using Scientific Treatment) central to this "hub-and-spoke" model, we are coordinating services among our emergency departments, local health centers, physician offices and outreach organizations. Additionally, in partnership with the City, our "Recovery Overdose Survivor Project" employs certified peer recovery specialists that help link overdose patients and their families with needed services and provide follow-up 48 hours after treatment in our Emergency Department or Crisis Response Center. We are also working with Philadelphia's Office of Homeless Services to establish a 40-bed respite center to address homelessness among opioid users. INVESTMENT IN COMMUNITY'S HEALTHCARE WORKFORCE. The purpose of this program is to build local workforce and improve skills sets needed to deliver quality healthcare. This involves comprehensive training and education to help workers living in our community adapt and improve skills to enable them to participate in a changing healthcare workplace. About half the students are union members and half from the general community, including laid-off workers and those receiving public assistance. Career pathways include nursing, behavioral health, allied health, childcare, health IT. Education services include GED classes and testing as well as ESL and safety instruction.COMMUNITY HEALTH WORKER PROGRAM. In partnership with Temple University's Center for Social Policy, District Council 1199c Training and Upgrade Fund and Philadelphia Workforce Development Corporation, this program trains unemployed members of our community to become Community Health Workers. Through this program, we are helping residents develop valuable job skills while also achieving national goals of improving healthcare quality, outcomes and cost.SOCIAL SUPPORTS. Last year, our Social workers connected thousands of people with community-based social services, including free transportation legal services, clothing, pharmaceuticals, co-pays and medical supplies to our most destitute to ease their transition to home after discharge or outpatient treatment. INVESTING IN HEALTH PROFESSIONS EDUCATION. Temple provides a significant investment in the education and training of the next professional healthcare workforce to benefit the broader community. This includes part of the cost of training more than 600 residents and fellows in 44 teaching programs. The exposure that our Residents receive caring for our diverse, low-income community helps Temple address health disparities while developing our nation's future physicians. CONNECTING PATIENTS WITH FINANCIAL RESOURCES. Our Financial Counselors are dedicated to helping uninsured and under-insured patients obtain medical coverage as well as providing assistance with out of pocket medical expense. Our team of knowledgeable and caring professionals help patients understand their insurance coverage, limitation and out of pocket obligations. They assist patients and their families by answering their questions regarding the cost of healthcare services, providing information and guidance in comparing health plans, and enrolling them in government funded insurance plans such as Medicaid, Medicare and ACA Marketplace plans. All of our counselors are CMS Certified Application Counselors. In addition, they assist patients in applying for Temple hospitals' Charity Care and Sliding-Scale Financial Assistance program and setting up payment plans. The financial counselors also assist patients in qualifying for patient assistance programs to cover most of the out of pocket costs for expensive medications. LINGUISTIC AND CULTURAL SERVICES. Our language proficient bilingual staff, who we train and credential, performed thousands of interpretations last year. This unique program, known for its excellence, is one of many resources we provide to non-English speaking patients and families. We also assist other area hospitals that call on us to adapt our linguistic services module to their patient populations.PATIENT FAMILY ADVISORY COUNCILS (PFAC). Under the leadership of Temple University Hospital's Office of Patient Experience, we continued the six Temple Physician Incorporated (TPI),as well as the Temple Heart and Vascular Institute PFACs and the Temple Trauma Unit Injury PFAC. The goal of these committees is to engage and encourage the participation of patients, their families, and members of the community in evaluating patient satisfaction. Our PFACs are currently setting priorities as well as developing recommendations for improving Temple University Hospital's services, programs, communications and policies to better meet the needs of patients and families with the full support of Temple Health leadership.BLOOD DRIVES. Temple University Hospital works closely with the American Red Cross to support its mission of providing a safe and reliable blood supply that helps ensure quality outcomes and save lives. EMERGENCY PREPAREDNESS AND RESEARCH This program helps ensure our staff and hospital facilities are prepared to continue to provide safe, quality patient care even under the most austere conditions. We work on many levels, both inside and outside the Temple Health System, educating our communities about the importance of personal preparedness. Temple's Emergency Preparedness and Research Program is a critical link in the federal, state, and local disaster response plans.

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