VOICE AND VISION INC
1243 EASTON ROAD NO 201, WARRINGTON, PA 18976 www.voiceandvisioninc.org

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Organizations Filed Purposes: VOICE AND VISION, INC. CHALLENGES THE HUMAN SERVICE SYSTEM AND THE BROADER COMMUNITY TO VALUE THE GIFTS AND STRENGTHS OF ALL PEOPLE AND TO SEE AND HEAR THAT LABELS OF MENTAL ILLNESS, ADDICTIONS AND DISABILITIES NEED NOT STOP PEOPLE FROM LIVING OUT THEIR DREAMS.

TO HELP INDIVIDUALS, FAMILIES & COMMUNITIES AFFECTED BY MENTAL ILLNESS, ADDICTIONS & DISABILITIES

VOICE AND VISION OFFERS SERVICES IN FOUR MAIN PROGRAM AREAS; (A) PEER SUPPORT, (B) EDUCATION, (C) ADVOCACY, AND (D) CONSUMER/FAMILY SATISFACTION.(A) PEER SUPPORT: (1) COLLEGE PLUS SUPPORTS PEOPLE WITH MENTAL HEALTH CHALLENGES AND CO-OCCURRING DISORDERS WITH GOING TO COLLEGE AND OBTAINING COLLEGE DEGREES AND CAREER GOALS, (2) COMPEER WEEKLY VOLUNTEER FRIENDSHIP MATCHES WITH PEOPLE WHO HAVE MENTAL HEALTH CHALLENGES, (3) COMPEERCORPS WEEKLY FRIENDSHIP MATCHES WITH VETERAN VOLUNTEERS WHO SUPPORT OTHER VETERANS WHO HAVE MENTAL HEALTH CHALLENGES.(B) EDUCATION: WEBINARS, WORKSHOPS, HELP AND HOPE GUIDES, AND SPECIFIC OUTREACH WITH MINORITY COMMUNITIES.(C) ADVOCACY: RESOURCES AND COACHING FAMILIES WITH SCHOOL, JUVENILE JUSTICE, BEHAVIORAL HEALTH, REFERRALS, AND HEALTHCARE ISSUES.(D) CONSUMER/FAMILY SATISFACTION: INTERVIEWING INDIVIDUALS AND FAMILIES ON MEDICAL ASSISTANCE REGARDING THEIR SERVICES.ACCOMPLISHMENTS:VOICE AND VISION'S FOUR MAIN PROGRAM AREAS ((A) PEER SUPPORT, (B) EDUCATION, (C) ADVOCACY, AND (D) CONSUMER/FAMILY SATISFACTION) CONTINUED DURING THE PANDEMIC BY SERVING PEOPLE THROUGH VIRUTAL MEANS (WEBINARS, ZOOM MEETINGS, PHONE, TEXT & EMAIL CHECK-INS, INDIVIDUALIZED SUPPORT, REFERRALS). DURING THE COVID-19 PANDEMIC, WE BEGAN OFFERING SUPPORT GROUPS IN THE PEER PROGRAMS SO PEOPLE WOULD HAVE A LARGER POOL OF CONNECTIONS FROM WHICH TO DRAW SUPPORT. VOICE AND VISION, INC. PUBLISHED ITS SECOND HELP AND HOPE GUIDE WHICH WAS PLACED ON THE WEBSITE FOR EASY DOWNLOADABLE ACCESS. SPECIFIC OUTREACH VIRTUALLY AND EVENTS OUTSIDE TOOK PLACE WITH MINORITY COMMUNITIES AROUND ACCESS TO HEALTHCARE AND RECOVERY SERVICES. ALL INTERVIEWS TOOK PLACE THROUGH PHONE CALLS AND ZOOM MEETINGS TO IDENTIFY IF PEOPLE ON MEDICAL ASSISTANCE WERE GETTING THE HELP THEY NEEDED AND TO IDENTIFY IMPROVEMENTS NEEDED IN HUMAN SERVICE SYSTEMS WHICH WAS THEN REPORTED TO FUNDERS AND THE INSURANCE COMPANIES OVERSEEING PEOPLE ON MEDICAL ASSISTANCE. MOST OF THE EMPLOYEES CONTINUED TO WORK AND ONLY ONE SURVEY PROGRAM WITH INDIVIDUALS WHO HAVE INTELLECTUAL/DEVELOPMENTAL DISABILITIES WAS TEMPORARILY SUSPENDED BY THE COMMONWEALTH OF PA IN ALL COUNTIES UNTIL FALL OF 2020 AT WHICH POINT THE SERVICES CONTINUED VIRTUALLY AND THE FURLOUGHED EMPLOYEES RETURNED.SPECIFICS:(A) PEER SUPPORT - COLLEGE PLUS: ALL BUT 1 OF THE 13 COLLEGE PLUS STUDENTS AND 10 TUITION ASSISTANCE PROGRAM (TAP) STUDENTS FINISHED THEIR COURSES SUCCESSFULLY EVEN THROUGH TRANSITIONING TO VIRUTAL CLASSES. WE HELPED THE STUDENTS OVERCOME TECHNOLOGY ISSUES AND LEARNING STYLE DIFFICULTIES DURING COVID-19. INDIVIDUAL PEER SUPPORT WAS OFFERED TO EACH STUDENT WHEN NEEDED. OF THE 12 COLLEGE PLUS STUDENTS, 1 CONTINUES IN COLLEGE PLUS, 1 WAS FUNDED BY COLLEGE PLUS TO GET A CERTIFIED RECOVERY SPECIALIST CERTIFICATION, 7 MOVED ON TO TAKE COURSES THROUGH TAP, 3 MOVED INTO THE WORKFORCE. - COMPEER: 10 ADDITIONAL MATCHES WERE ADDED THIS YEAR FOR A TOTAL OF 62. 1 SUPPORT GROUP WAS STARTED DURING COVID19 TO INCREASE VOLUNTEERS AND PARTICIPANTS' ACCESS TO SUPPORT. VOLUNTEERS LOGGED IN 2,050 HOURS FOR THE YEAR SUPPORTING THE MATCHED PARTICIPANTS. 3 EVENTS TOOK PLACE PRECOVID. WE CONTINUED NETWORKING WITH GROUPS AND AGENCIES AND ADDED 8 NEW PROVIDERS TO OUR ALREADY LONG LIST OF PARTNERS. - COMPEERCORPS: THIS SERVICE MORE THAN DOUBLED THE AMOUNT OF MATCHES TO 9 TOTAL AND 6 SUPPORT GROUPS WERE OFFERED (1 STARTED THE PREVIOUS YEAR AND 5 WERE ADDED THIS YEAR) FOCUSING ON VARIOUS AREAS OF THE COUNTY. WE HAD 1 BOWLING EVENT PRECOVID FOR VETERANS AND THEIR FAMILY MEMBERS AND HAD REPRESENTATION FROM EVERY BRANCH OF THE MILITARY 75 TOTAL PARTICIPANTS. - REGIONAL INREACH: 4 EVENTS TOOK PLACE EACH MONTH UNTIL THE COVID QUARANTINE. THE OUTREACH AFTER COVID TOOK PLACE THROUGH CARDS AND PHONE CALLS. OVER 50 PEOPLE WERE REACHED EVERY MONTH DURING THE EVENTS.B) EDUCATION - MENTAL HEALTH, SUBSTANCE USE RECOVERY TRAINING, AND EDUCATION WAS OFFERED THROUGH THE BEHAVIORAL HEALTH OUTREACH AND EDUCATION PROGRAM WHICH FOCUSED PRIMARILY ON PEOPLE WHO IDENTIFY AS BLACK/AFRICAN AMERICAN. 1,874 PEOPLE WERE REACHED THROUGH WORKSHOPS, WEBINARS, PERSONAL OUTREACH, AND DEVELOPING NEW CONNECTIONS IN ADDITIONAL AREAS OF CHESTER COUNTY. RESOURCES TO CONNECT TO MENTAL HEALTH AND SUBSTANCE USE SERVICES WERE PROVIDED AND OUR TEAM HELPED WITH ACCESSING SERVICES. - VOICE AND VISION, INC.'S SECOND GUIDE, "HELP AND HOPE: SUSTANCE USE: THE GROWNING NEED TO KNOW", WAS FINALIZED, PUBLISHED, AND BEGAN TO BE DISTRIBUTED. IT WAS PLACED ON OUR WEBSITE IN THE FORM OF A FREE DOWNLOADABLE PDF. THIS OVER 300 PAGE GUIDE ADDRESSES PREVENTION, EDUCATION, INTERVENTION, RECOVERY TOOLS AND OVERALL HEALTH AND INCLUDED MANY PERSONAL ACCOUNTS OF PEOPLE IN RECOVERY OR THEIR FAMILY MEMBERS. - WEEKLY BLOGS HELP EDUCATE, INFORM, AND/OR UPLIFT THE PEOPLE WE SERVE AS THEY WALK THROUGH A JOURNEY OF RECOVERY/RESILIENCY.(C) ADVOCACY - THE FAMILY ADVOCACY CENTER BECAME A PROGRAM OF VOICE AND VISION. THIS FIRST YEAR WE SERVED 38 FAMILIES WITH THE MAJORITY NEEDING HELP FOR THEIR CHILDREN WITH ACCESSING BEHAVIORAL HEALTH AND OTHER RELATED SERVICES, AND MOST ALSO HAD ISSUES WITH SCHOOL/EDUCATION, JUVENILE JUSTICE, TRUANCY, OR ANOTHER CONCERN. EACH FAMILY IS COACHED THROUGH A PLAN OF ACTION AND SUPPORTED UNTIL THEIR NEEDS ARE MET. SPEAKING ENGAGEMENTS TOOK PLACE AND MARKETING MATERIALS AS WELL AS THE WEBSITE WERE UPDATED TO INFORM THE COMMUNITY OF THIS OPPORTUNITY.(D) CONSUMER/FAMILY SATISFACTION - THREE CONSUMER/MEMBER/FAMILY SATISFACTION TEAMS AND THE ONE INDEPENDENT MONITORING FOR QUALITY TEAM THAT ASSESSES THE QUALITY OF LIFE, TREATMENT/SERVICE EXPERIENCE AND OUTCOMES OF PEOPLE WITH MENTAL HEALTH CHALLENGES, SUBSTANCE USE DISORDERS, AND DEVELOPMENTAL DISABILITIES AND THEIR FAMILY MEMBERS CONTINUED. THE DATA GATHERED ISUSED TO MAKE RECOMMENDATIONS TO IMPROVE BEHAVIORAL HEALTH AND DEVELOPMENTAL DISABILITY SERVICES. THE FIRST HALF OF THE YEAR, WE WERE ABLE TO INTERVIEW PEOPLE IN PERSON. AFTER THE COVID QUARANTINE TOOK PLACE, ALL INTERVIEWS WERE CONDUCTED THROUGH ZOOM OR THE TELEPHONE. OVER 1,625 PEOPLE TOOK PART IN INTERVIEWS. OVER 30 AGGREGATE REPORTS WERE WRITTEN AND DISSEMINATED, DETAILING STRENGTHS AND RECOMMENDATIONS FOR IMPROVEMENT IN THE SERVICES. OVER 60 CONSIDERATION REPORTS WERE WRITTEN ON BEHALF OF INDIVIDUALS WHO RECEIVE SUPPORT THROUGH THE OFFICE OF DEVELOPMENTAL PROGRAMS. PRESENTATIONS TOOK PLACE IN BUCKS, CHESTER, AND DELAWARE COUNTIES IN VARIOUS FORUMS TO FUNDERS, PROVIDERS, AND INSURANCE COMPANIES REGARDING THE DATA AND OUTCOMES. FAMILY ROADMAP TRAINING WAS OFFERED IN DELAWARE COUNTY TO HELP FAMILIES WITH PLANNING FOR THEIR CHILDREN WITH DIVERSE NEEDS.

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