UCARE MINNESOTA
500 Stinson Blvd NE, Minneapolis, MN 55413 www.ucare.org

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Organizations Filed Purposes: UCare will improve the health of our members through innovative services and partnerships across communities.

To operate a health maintenance organization dedicated to promoting the health of the community served by making quality health care available on an economically advantageous prepaid basis.

UCare organizes and operates a health maintenance organization (HMO) providing coordinated health care and coverage for aproximately 430,000 individuals from the community enrolled in state government programs, federal Medicare Advantage programs, dually eligible Medicare and Medicaid programs, and MNsure marketplace plans. UCare's programs provide services to seniors, low-income families, those with physical disabilities, and other individuals who may have challenges accessing health care. UCare is dedicated to promoting the health of the community it serves and makes quality health care available on an economically advantageous, prepaid basis to that community. Our services are guided by UCare's mission which is to improve the health of our members through innovative services and partnerships across communities.In 2019, UCare's quality monitoring, program initiatives and services demonstrated many significant activities and outcomes. The highlights are outlined as follows:Interventions were developed and implemented for all products to improve clinical improvements for our members. Interventions included member and provider outreach. The following percentages of measure elements that were above the national 75th percentile for each product:- 50% of Connect (Special Needs Basic Care/State Only)- 24% of MnCare (Minnesota Care) - 22% of PMAP (Prepaid Medical Assistance) - 60% of UCare Medicare (Medicare Advantage)- 39% of MSHO (Minnesota Senior Health Options/ D-SNP)- 43% of IFP/Exchange (Individual & Family Plans)- 42% of Connect + Medicare (Special Needs Basic Care Dual)UCare's health improvement efforts also were reflected in 2019 by earning 4 stars out of 5 in the CMS Medicare Performance Assessment report for UCare Medicare product, 4 Stars for the Minnesota Senior Health Options product and 4 Stars for Connect + Medicare product. In addition, UCare retained "Excellent" accreditation status for UCare Medicare and "Accredited" status (highest level attainable) for UCare's Marketplace plans.UCare provided many health promotion, disease management, care management and wellness programs. These efforts not only benefit the health of enrollees, but positively affect their families and larger communities. Examples include: disease management programs for asthma, diabetes, chronic kidney disease, and congestive heart failure; falls prevention programs to improve safety of seniors; Management of Maternity Services (M.O.M.S.) programs that provide resources to enrollees and providers to improve pregnancy and post-partum health, car seat distribution and education to pregnant women and children; tobacco cessation programs and services to help members live nicotine free, and distribution of free materials on health education and proper use of urgent and emergency facilities at community forums. In addition, UCare supports member health with access to many different fitness options as well as discounts on services that are health and wellness related but may not be covered by the member's basic benefit plan, including healthy food discounts, alternative medicine and , community education classes and over-the-counter medication allowance. UCare conducted a variety of health-related educational sessions, tools and materials for members, providers, and the general public. UCare developed and delivered Medicare general education sessions across the state of Minnesota. These meetings were open to anyone in the community, especially those who will be or know someone who will be aging in to Medicare in the near future and is interested in learning about all aspects of the federal Medicare program and system. In 2019, UCare conducted 382 Medicare education classes which were attended by 2,093 individuals. For network providers to improve care delivery for all patients, UCare developed a provider tool kit and conducted a webinar series on opioid issues. UCare partnered with the Somali community to conduct culturally appropriate health education classes for community families, elders and imams regarding preventative care and chronic condition management. UCare also produced numerous newsletter articles educating both members and providers about various topics, including dental benefits, chronic condition management, new provider search tool, Medicare coverage updates and caregiving support for families. UCare provided health related screenings and services that are available at no or low cost to members and the general public. In partnership with HealthFair 11, UCare supported providing various free health related screenings, flu shots, and health educational information to the general public via the UCare Healthmobile (a 37 foot RV that along with HF11 and the nurses provides free basic health screenings including blood pressure checks, glucose and cholesterol readings and body mass index (BMI) assessments) at various community events and at the Minnesota State Fair. In 2019, UCare provided a total of 3,059 cholesterol, glucose and blood pressure screenings, as well as BMI tests at 18 different community events in the Healthmobile. Over the 12 days of the 2019 Minnesota State Fair, UCare in partnership with HealthFair 11 provided over 102,860 health related screenings, tests, flu shots or health education information. UCare's Mobile Dental Clinic (MDC), operated with the University of Minnesota's School of Dentistry, offers quality oral health care to UCare members with dental access issues. In 2019, the MDC staff performed preventive and restorative procedures for more than 1,300 members at thirteen sites in Minnesota and supported dental health in the general disability community at the 2019 Minnesota Special Olympics event. UCare targeted areas of the state with limited dental access for individuals on State Public Programs. UCare health plan employees also devoted time to participate in community related collaborations and partnerships that support efforts to improve health care quality and research initiatives, advance public health and health care access, and reduce health care disparities or social determinants of health, including projects aimed at improving the cultural competence of health care delivery. Examples of organizations and collaborations with which UCare employees worked include: WellShare Community Health Worker Partnership, Institute for Clinical Systems Improvement, Minnesota Community Measurement, MN Homeless, and Parents in Community Action Head Start, Hmong American Partnership, Minnesota Health Literacy Partnership, Minnesota Public Health Association, and the Multilingual Health Resource Exchange.

In addition to UCare's business of providing public health care program plans that seek to improve the health of our communities, UCare's community benefit efforts go beyond our everyday commitment to members. Through UCare's community benefit program, we reach out to the larger community by: - Addressing social risk factors that may undermine the health of the community; - Strengthening the providers that serve populations with challenges accessing care; - Encouraging the wellness of families and seniors in our neighborhoods; - Supporting research, programs, and organizations that benefit health care quality and delivery;- Supporting medical education related to improving access to primary care.Through UCare's Community Benefit Program, UCare makes financial contributions to the extent funds are available for general community benefit. UCare provided funds to the University of Minnesota Medical School, Department of Family Medicine & Community Health (the Department) which supported purposes and activities of both organizations through meeting the primary care needs of the community, particularly underserved individuals and advancing community medical education. With the support of UCare funding and patients, the Department administered ten family medicine residency and fellowship programs, as well as operated four family medicine residency clinics that teach residents and other medical students and provide team based care in urban and rural underserved areas of Minnesota. The family medicine clinics also educated medical residents on evolving alternative care delivery models, including transition care management, complex care collaboration, chronic pain protocols, health care home certification and coordination with community health care workers. In addition to providing critical funding to support family medicine education, faculty participated in various community outreach efforts including at the Phillips Neighborhood Clinic, Mpls School based clinics and Northside Neighborhood Achievement Zone. Medical care was given for those experiencing homelessness including at the Bridge for Youth and at Exodus House. UCare funding was also used to support Department research activities focused on the study of health disparities, health care delivery and population health.UCare provided financial support for the UCare Foundation a community-directed initiative of UCare. Grant-making from the Foundation is focused on programs and initiatives that improve the health of underserved populations in the Twin Cities and throughout Greater Minnesota with innovative services, education, community outreach, and research. In 2019, grants provided by the Foundation using funds contributed by UCare included support for a newspaper that promotes social inclusion and legal rights of people with disabilities; a mobile grocery store that increases access to healthy, affordable food in under-resourced area and programs that provide various supports to aging seniors who are struggling to live independently in the community and experiencing social isolation. During 2019, UCare also helped many community organizations and providers delivering services, research, and programs that reach beyond UCare's membership, including efforts to strengthen the social safety net for at-risk families and seniors and advance efforts to address issues related to social determinants of health. UCare provided grants to seven metro counties to support the development and operation of various models, initiatives, and programs related to behavioral health, social connectedness, social determinants of health and improving health outcomes. Other community based organization examples include: the Courage Kenny Rehabilitation Institute as they maximize the quality of life for people of all ages and abilities by delivering comprehensive, person-centered rehabilitation; Human Rights Campaign that works to ensure basic equal rights to lesbian, bisexual, transgender and gay people; National Alliance for the Mentally Ill, a grassroots organization dedicated to building better lives for those affected by mental illness; and the Minnesota Academy of Family Physicians Research Forum which provides opportunities for family medicine researchers to share innovations in their field.Finally, UCare also encouraged employees and their families to volunteer time and financial resources in the community. UCare provides organizational support for volunteer services to education, social services, and health organizations that build capacity in local communities to improve the welfare of at-risk families and seniors. Examples of employee volunteer efforts include support for the following: Adopt-a-Family Gift Drive, Food drive, Winter Coat/School Supply Drives, Jeremiah House "Cook for Kids", and Meals on Wheels, Keystone Community Services Food Shelf, and Little Brothers Friends of the Elderly.

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